There is no way a call center would ever give out these numbers (plus the phone calls are recorded - good way of getting fired).  I could see a call center handling between 1500 - and 2500 total calls a day.

MS end of year numbers come out shortly.  All the divisions will have profit and loss numbers including the entertainment division.  Total world wide console sales will also be available.

1,500 - 2,500 certainly seems like a lot, but the story just gave us supposed information from a repair center. We have no idea where all those units may come from. Perhaps it is all of Europe. It is simply *not* a coincidence that so many people have been reporting multiple failures. Consider also that Microsoft may have a stockpile of consoles they need repaired and they're just unloading them on this center.

Also consider the quality of the repaired consoles. Over in the somethingawful forums and many other places, known 360 fans are reporting getting bad refurb units or bad return units. If the failure rate is this high, it could help explain why units are going back to people, seemingly without being tested.

The attach rate is 8?!  Can you provide a link to that?  This suggests they sold more than 80 million pieces of software -- each game averaging more than 500k units sold.  Failure rate, however, should have no bearing on attach rate.  Replacements don't count as sales because:

(1) They're not sold to customers
(2) they're refurbished units.  Even when refurb units are sold, they should not count as installed base units.

Also, I wonder why so many people seem to insist that many of the people claiming 360 failures are lieing. Why would they lie? What's the point? I can't imagine even the most staunch console zealot fabricating a story that significant, especially since it would open them up to libel lawsuits, etc if Microsoft challanged it and it was shown to be untrue.

This site numbers showed the X360 outselling the PS3 in Europe since mid-may .Since then the numbers have been revised and the X360 has only outsold the PS3 the last 2 weeks .And those ,too ,will change  ,dont worry about that .This site continuously overtracks the X360 and has to do something about it later (as the usual changes in the frontpage show ) .Probably the difference in sales (some 80K last month ) in NA is higher that the amount the PS3 is outselling the X360 in Europe and Japan thats true .But PS3 is more or less holding its own and outselling the X360 in two of the 3 principal markets and that with a terrible software drought until the last days and with its huge pricepoint .The PS3 sales will pick up sometime ,and when they do your argument will prove shallow .A mere 25K weekly in Japan could shift all the WW numbers even if it didnt increase its sales a single unit in the other regions .

Look I deal in the present and presently the 360 is outselling the PS3 worldwide and has a much larger installed base.  Maybe the PS3 might suddenly start taking off (umm lets see people said that would happen when Motorstorm came out and it didn't happen) but who knows I guess it could happen at sometime in the future.

 thesource - At the moment, the breakdown for sales in 2007 is.. Wii - 54.5% PS3 - 23.2% 360 - 22.2%

So PS3 has slightly out sold the 360 this year, so stfu maybe.

and Motorstorm slightly raised sales, but what all of you fail to see is Motorstorm "maintained sales" at around 130k for the month it came out.  

The reason why Microsoft hasn't done anything to fix this problems yet or admit them, is because of the investors pulling their legs right now. They havent made any profit since the launch of the Xbox and they're kind of forced to make a profit with the 360.

If the european union is going to sue Microsoft for this aswell, then I'm pretty sure they'll win. Which will result in billions of loss for Microsoft for calling all of the 360s back and fixing them. I'm pretty sure the investors arent going to like that, since Microsoft's already at a 5.4 billion loss.

UK repair center halts XBox 360 red ring of death repairs:

 What's interesting is that if you look at VGchartz's. . . charts. . . and compare the PS3 and 360 with launches alligned, they're close right now. The 360 was better in the begining, then the PS3 had an area above the 360, but they look about even now. 

 Yea, that has it's own thread.

You do realize that the PS3 launched in Europe this year right?  The 360 is outselling the PS3 Worldwide CURRENTLY dispite the percentages you posted.  Don't believe me?  WELL LOOK IT UP.  Anyways if you don't want to accept reality that's your problem just don't shoot the messenger.