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Forums - General Discussion - Worst customer service you've ever experienced

Fei-Hung on 30 March 2017

I'll just say a few words. Sony. No. Man's. Sky. -_-



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Mummelmann on 30 March 2017

My former internet provider, Canal Digital. I lived in an apartment with my best friend for a couple of years and then with two others for about 3 years after that and we always, always, always had trouble with our internet connection. A friend of mine, who also happens to be the one who installed the internet in this house (it was newly built when me first moved in), said that the provider had met their quota and then some in this area and as a result, they had sold more bandwidth that the central could handle at peak traffic especially at certain times during the day and evening.

 

We called customer service/support dozens of times, they always blamed our computers and phones for the issues, they claimed that two PC nerds were so dumb that the internet connection was running slow, or sometimes not at all, due to their PC's not "being set up correctly". At one point, I had a brand new rig, only weeks old, and they used the same explanation.

 

When the two others moved in and started buying a bunch of gear, we came to the point where the following devices had "problems" and not the connection/central itself; one PS3, one Xbox 360, two desktop computers, two laptops, one iPad, one iMac, two smartphones. So, we happened to have 10 faulty devices in our house, I wanted to scream at the idiot on the other end of the line! The turning point came when the father of the girl we lived with came over, he happens to be a chief engineer for Scandinavia's biggest telecommunications company and he brought a bunch of diagnostics equipment and set it up for one week, he quickly concluded that the central was overworked and that Canal Digital had sold more bandwidth that they could provide in the area, latency issues caused the speed to often go from the 25/5 Mbit we paid for and down into 0.9/70-80 Kbit territory, which is utterly atrocious for the price (40$ per month for this crap) and he reported his findings to the provider (along with over 70 incidents in one single week where contact with DNS simply vanished for up to 20 minutes at a time). Two weeks later, technicians arrived at the central and upgraded it, after what must have been thousands of complaints in the area over several years, and the internet worked really well from then on. And then I moved out about two months later...

 

Anyways, companies that instruct their customer service reps to blame the person making the complaint are the worst kind, it's so cheap and cowardly and most people don't have nearly enough insight into the problems they're experiencing to ever put up a fight, and fewer still have a father who is a senior engineer for Telenor. It ended well but took its sweet time.



Saeko on 30 March 2017

Well my worst one, was On everquest in 2004, my account got hacked and they deleted all my chars, and SOE/Verrant not wanted help at all.... so i just stoped play any SOE games since on my PC.



Wyrdness on 30 March 2017

HSBC, was on hold for 50 minutes.



monocle_layton on 30 March 2017
pokoko said:
Off the top of my head, AOL. My mom had an account with them on dial up for years before I was able to move up to big-boy internet.

Anyway, I had an argument with a scary AOL 'hax0r' who was bullying people in a chat-room. The guy sent me a message and said he was going to take my account, which he did. So, of course, I call AOL--my mom might have paid for it but she knew nothing about it. They keep redirecting me and I have to explain EACH AND EVERY TIME what happened. Mr. hax0r even told me that he had a friend who worked at AOL and that's how he took people's accounts.

Finally talked to a guy who said, yeah, he could see that the information on the account had been changed repeatedly in a very short time, which was obviously suspicious. Since only a few changes are kept, you can make the original information disappear that way. Because of that, he said he was transferring me to a security specialist. Awesome. If this regular op could spot the problem then certainly a specialist would see it right away.

Except this dumb-ass was like, "no, that's impossible," when I explained (again). I even told him what the other guy had said but this "specialist" was in full denial mode.

I admit that I vented at that point.

Finally, he said something like, "there is nothing I can do, none of your information is in the system at all, if you want to sign up for an account I can transfer you to someone else," and it dawned on me what that meant. So, I lost an old account but I got a new account with a "three month free trial" because I was, according to AOL, a new customer. That made me feel a lot better.

very glad I was never old enough to experience AOL