I forgot to tell that he also told me that ps4 had no games. Which I alsways find a funny statement.

It's a shitty minimum wage retail job. Dunno why people expect the best and the brightest.

Its not that I expect them to be bright, when they do not know what they're talking about they should just keep it shut. By the way they were not some 17 yo employees, more like between 20-25...

I had same issue but the reverse they were pushing ps4 even saying that titanfall was coming out in a few months for it to. I laughed they are all a joke.

With the newer posts i'm starting to doubt if OP isn't just quoting some random internet troll

After sampling phone numbers of different gamestops, I discovered that they were all landlines. Despite this, at the beginning of the video the phone shows "calling mobile". This has given my doubts about the validity of this video, making me question whether he had asked a friend to pretend to be a gamestop employee and just named the contact Gamestop.

tag

True, but I wouldn't expect him to tell me false info. If he doesn't know he can go check, not spout bullshit.

Yeah, that's what's really being missed here.  Nobody expects them to know everything, but at least admit when you don't know the answer and attempt to find it before the customer leaves...that's what a 'professional' does.  And it doesn't matter what your pay grade is, good employees will go above the call to fill out their knowledge in areas that are important to their profession.

Bingo