mornelithe on 08 March 2014
| Heckon said: Its not that I expect them to be bright, when they do not know what they're talking about they should just keep it shut. By the way they were not some 17 yo employees, more like between 20-25... |
Yeah, that's what's really being missed here. Nobody expects them to know everything, but at least admit when you don't know the answer and attempt to find it before the customer leaves...that's what a 'professional' does. And it doesn't matter what your pay grade is, good employees will go above the call to fill out their knowledge in areas that are important to their profession.
