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Forums - Sony - PS4/Vita remote play. Constant disconnects. What's up?

Euphoria14 on 29 November 2013
walsufnir said:
Euphoria14 said:
walsufnir said:
Euphoria14 said:
walsufnir said:
Euphoria14 said:
walsufnir said:
Get yourself on your computer and do a ping to both machines/ips! This way you should find out whether ps4 or vita is the problem.
Just do
"ping -t $vita-ip" and another terminal with "ping -t $ps4-ip"

Where would I do this, in the command prompt?


windows-key + r -> enter "cmd", then enter. This will open a "dos-box". Just enter the commands there (so do it twice to ping both ips).

Did it for the PS4 and it had one point where it said "request timed out". Would normally be between 1ms and 15ms but sometimes randomly also jumped to 147-160ms.

Did it for the Vita and and it usually sits between 10-15 and sometimes jumps between 29-80ms with (1) instance of "request timed out".

 

I guess it's my ISP and/or router?


It's not your isp, it's the router. Try to get a firmware update - which model is it, by the way? Generally you don't have a *stable* connection to the router. This is no problem while browsing or downloading but it seems remote play is not designed for small packet loss :(

Net gear N150


I think they offer an auto-update when you access the router via web-interface. How much distance do you have between

1. router <-> vita

2. router <-> ps4

 3. ps4 <-> vita

?


No more than 30 feet between each. Just a few walls



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theprof00 on 29 November 2013

Do you have other devices that sometimes disconnect?



walsufnir on 29 November 2013
theprof00 said:
Do you have other devices that sometimes disconnect?


I don't think he will notice - if it's just some packets that get lost your experience won't suffer any loss of noticable quality. But especially remote play seems to be very fault intolerant.



Teflon02 on 29 November 2013
Euphoria14 said:
walsufnir said:
Euphoria14 said:
walsufnir said:
Euphoria14 said:
walsufnir said:
Euphoria14 said:
walsufnir said:
Get yourself on your computer and do a ping to both machines/ips! This way you should find out whether ps4 or vita is the problem.
Just do
"ping -t $vita-ip" and another terminal with "ping -t $ps4-ip"

Where would I do this, in the command prompt?


windows-key + r -> enter "cmd", then enter. This will open a "dos-box". Just enter the commands there (so do it twice to ping both ips).

Did it for the PS4 and it had one point where it said "request timed out". Would normally be between 1ms and 15ms but sometimes randomly also jumped to 147-160ms.

Did it for the Vita and and it usually sits between 10-15 and sometimes jumps between 29-80ms with (1) instance of "request timed out".

 

I guess it's my ISP and/or router?


It's not your isp, it's the router. Try to get a firmware update - which model is it, by the way? Generally you don't have a *stable* connection to the router. This is no problem while browsing or downloading but it seems remote play is not designed for small packet loss :(

Net gear N150


I think they offer an auto-update when you access the router via web-interface. How much distance do you have between

1. router <-> vita

2. router <-> ps4

 3. ps4 <-> vita

?


No more than 30 feet between each. Just a few walls


How much walls do you have in 30 feet. Anything more then 2 will likely drop Vita down to 2 bars and that is likely the issue. Also you can do direct to PS4 connections. You should have a option to do so when first connecting them together



theprof00 on 29 November 2013
walsufnir said:
theprof00 said:
Do you have other devices that sometimes disconnect?


I don't think he will notice - if it's just some packets that get lost your experience won't suffer any loss of noticable quality. But especially remote play seems to be very fault intolerant.

that wasn't my point.

At one time I had a wireless network set up and my main computer would be fine but other devices would go offline every once in a while. I found out later that other devices were conflicting. I forget the main reason, but it was something to do with being identified as the same device, and thereby kicking one off.



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Euphoria14 on 29 November 2013
Teflon02 said:
Euphoria14 said:
walsufnir said:
Euphoria14 said:
walsufnir said:
Euphoria14 said:
walsufnir said:
Euphoria14 said:
walsufnir said:
Get yourself on your computer and do a ping to both machines/ips! This way you should find out whether ps4 or vita is the problem.
Just do
"ping -t $vita-ip" and another terminal with "ping -t $ps4-ip"

Where would I do this, in the command prompt?


windows-key + r -> enter "cmd", then enter. This will open a "dos-box". Just enter the commands there (so do it twice to ping both ips).

Did it for the PS4 and it had one point where it said "request timed out". Would normally be between 1ms and 15ms but sometimes randomly also jumped to 147-160ms.

Did it for the Vita and and it usually sits between 10-15 and sometimes jumps between 29-80ms with (1) instance of "request timed out".

 

I guess it's my ISP and/or router?


It's not your isp, it's the router. Try to get a firmware update - which model is it, by the way? Generally you don't have a *stable* connection to the router. This is no problem while browsing or downloading but it seems remote play is not designed for small packet loss :(

Net gear N150


I think they offer an auto-update when you access the router via web-interface. How much distance do you have between

1. router <-> vita

2. router <-> ps4

 3. ps4 <-> vita

?


No more than 30 feet between each. Just a few walls

How much walls do you have in 30 feet. Anything more then 2 will likely drop Vita down to 2 bars and that is likely the issue. Also you can do direct to PS4 connections. You should have a option to do so when first connecting them together.

When I have the issues I am in the room as the router.

 

On PS4 I set the option "connect direct with vita" but invite wifi settings I am connecting to my router. I should connect to my PS4?



iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.

Currently playing:

Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)     

    

Got a retro room? Post it here!

Euphoria14 on 29 November 2013

Seems I can get it to work pretty well as long as I am in the same room as the PS4. Once I move away from it and go into another room, where it needs the WiFi and doesn't work directly with the PS4 I run into issues.



iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.

Currently playing:

Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)     

    

Got a retro room? Post it here!

Teflon02 on 29 November 2013
Euphoria14 said:
Teflon02 said:
Euphoria14 said:
walsufnir said:
Euphoria14 said:
walsufnir said:
Euphoria14 said:
walsufnir said:
Euphoria14 said:
walsufnir said:
Get yourself on your computer and do a ping to both machines/ips! This way you should find out whether ps4 or vita is the problem.
Just do
"ping -t $vita-ip" and another terminal with "ping -t $ps4-ip"

Where would I do this, in the command prompt?


windows-key + r -> enter "cmd", then enter. This will open a "dos-box". Just enter the commands there (so do it twice to ping both ips).

Did it for the PS4 and it had one point where it said "request timed out". Would normally be between 1ms and 15ms but sometimes randomly also jumped to 147-160ms.

Did it for the Vita and and it usually sits between 10-15 and sometimes jumps between 29-80ms with (1) instance of "request timed out".

 

I guess it's my ISP and/or router?


It's not your isp, it's the router. Try to get a firmware update - which model is it, by the way? Generally you don't have a *stable* connection to the router. This is no problem while browsing or downloading but it seems remote play is not designed for small packet loss :(

Net gear N150


I think they offer an auto-update when you access the router via web-interface. How much distance do you have between

1. router <-> vita

2. router <-> ps4

 3. ps4 <-> vita

?


No more than 30 feet between each. Just a few walls

How much walls do you have in 30 feet. Anything more then 2 will likely drop Vita down to 2 bars and that is likely the issue. Also you can do direct to PS4 connections. You should have a option to do so when first connecting them together.

When I have the issues I am in the room as the router.

 

On PS4 I set the option "connect direct with vita" but invite wifi settings I am connecting to my router. I should connect to my PS4?


Likely it will work better that way without connecting issues, since the PS4 is the connection and not the internet itself. I say to try it out



Euphoria14 on 29 November 2013
Teflon02 said:
Euphoria14 said:

When I have the issues I am in the room as the router.

 

On PS4 I set the option "connect direct with vita" but invite wifi settings I am connecting to my router. I should connect to my PS4?


Likely it will work better that way without connecting issues, since the PS4 is the connection and not the internet itself. I say to try it out


If I am in the same room as the PS4 everything seems fine. When I am in the room with the router (2 rooms over) I have issues.



iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.

Currently playing:

Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)     

    

Got a retro room? Post it here!

Ganoncrotch on 29 November 2013
Euphoria14 said:

I love playing through remote play but for some reason the Vita constantly disconnects from the PS4 and this is within my own home!

I have the Wifi power settings on the Vita set to off. I have UPnP set to "On" on my router and "QoS" set to "off". I have even done port forwarding for when I am away from home (Have yet to try this yet, although previous attempts at using RP at work have been unsuccessful) and the Vita is connecting on an open channel that my other devices do not use.

Vita is set to channel 6. Does the PS4 need to be on the same channel by any chance?

Anyone have any idea what could be the issue for me? I doubt it is my connection speeds.

 


connect the ps4 to your router via wire and then the vita to the ps4, the wifi adaptor is what will be sending the info back and forth between the vita and ps4 so you don't want it handling both the ps4s' net connection and streaming video and controls back and forth. Sony said this.



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