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Forums - Sony - Sony - exchanging defective playstation 4 units immediately

Alby_da_Wolf on 19 November 2013

Wow, if Sony and MS can learn not only from their own, but even from each other's past mistakes, maybe there's some hope for mankind. Great news.



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sully1311 on 19 November 2013
fallen said:
Nadwki said:
1% and a direct immediate replacement. To be expected and fantastic customer service, makes you wonder what all the fuss was about?


Umm, what else would be expected?

 

People are giving Sony kudos just for doing the bare minimum now? You are supposed to have your product replaced if it's defective.

 

And where is the proof of 1%? Even if true, doesn't it directly contradict the 0.4% figure Sony/people have been spreading around? So Sony admitted they are lying?


That .4% was before the system launched. This 1% is post-launch,



NobleTeam360 on 19 November 2013

Expected.



weaveworld on 19 November 2013

Good news but nothing less than expected. This certainly will be used as another very positive PR campaign. They really are on fire this launch. Let's see if MS can keep up with them.



Nadwki on 19 November 2013
fallen said:
Nadwki said:
1% and a direct immediate replacement. To be expected and fantastic customer service, makes you wonder what all the fuss was about?


Umm, what else would be expected?

 

People are giving Sony kudos just for doing the bare minimum now? You are supposed to have your product replaced if it's defective.

 

And where is the proof of 1%? Even if true, doesn't it directly contradict the 0.4% figure Sony/people have been spreading around? So Sony admitted they are lying?

Up to 1% defective units from a million odd sold is to be expected from such a device. Call Sony directly to replace the defective unit immediately with expedited shipping of a new unit instead of though retail is imo fantastic customer service. There is no contradiction or lying?  Read the OP! As I said it makes you wonder what all the fuss is about? 



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d21lewis on 19 November 2013

That's awesome. Nothing worse than waiting for something you already had to wait for, I remember when I got a broken HDTV from Amazon.com and they sent a replacement. It got there so fast, I hadn't even had time to box up the original. Good news, Sony. Besides, even if they fixed the consoles, in the back of customer's minds, they got a lemon. Better to just send the new ones. Early adopters are the most loyal and don't need to be treated like crap.



coolguy on 19 November 2013

great job sony



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LivingMetal on 19 November 2013
Porcupine_I said:
Noooo! Lies! Filthy lies! The consoles are broken, all of them are broken! Hahahahaha *goes from madly laughing to insanely crying*


Sounds like fallen right now.



TheEspionage on 19 November 2013

Glad to hear that :) Now all this can be put behind us



BuckStud on 19 November 2013
Cj2i3 said:
1% that's about... Carry the 5 add the 7
10,000 defective consoles out of a million!
Not bad Sony not bad.
*Claps*


You know that there are a crap load of them still sitting in the box new in scalpers hands.  We have over 70 on our local Craig's List alone.  Now, multiple that by the few hundred Craig's List regions and then add in the ones on eBay, there could still be a sizable number of defective ones out there yet.  Just keeping it real.



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