Sony has made a group of disabled gamers happy at the EBGames Expo.

A gamer expressed happiness at Sony's support for the disabled playerbase in a posting on Facebook today. According to the gamer, who goes by RandomHypnotica on Reddit, the gamer and his or her three friends were in wheelchairs when they went to the EBGames Expo which took place over the weekend in Australia. 

Itching to test out the new hardware and get their hands on the new PlayStation 4, the gamers made their way over to the Sony booth, where they were then informed that due to an oversight on Sony's part, the PS4 units were all upstairs, without wheelchair access. 

To counter their dismay, the Sony representative saids omething along the lines of "We are extremely sorry, it should have never happened but because it is totally our fault, and we always support our disabled player base, we would like to offer something along with our sincerest apology" and handed all four gamers a voucher and a promise for free PlayStation 4 units on release day. 

The gamers then made their way over to the Microsoft/Xbox One area of the convention and were simply told, "Sorry, it's upstairs, you can't try it" and sent off without even a simple apology. 

Needless to say, Sony's on the ball when it comes to customer service and their support for disabled gamers is unparalleled. Kudos to RandomHypnotica for sharing the tale.

This is what one of them had to say;

http://www.gameranx.com/updates/id/17876/article/sony-s-ps4-team-makes-disabled-fan-s-day/

That's pretty cool on Sony's part, but how many people will try to take advantage of this at the next Sony showing (assuming they make another mistake).

Does this sound a bit fake to anybody else? Microsoft may not have the best PR but I think they would be a bit nicer than that.

PR Nightmare not over !

Cute story BTW

PR in convention sucks a lot. When I told the Nintendo guy that he had 30 seconds to convince me into buying a wii U, he couldn't find its words and all he told me was that I could watch TV while playing.

Plus they probably had their hands full at the time.

True but I think MS employees would act a bit more courteous to disabled people. This kind of thing can create a PR disaster. 

Time to buy a wheelchair.

Maybe they didn't know Sony was able to cater to them. A lot of companies change their policies only when they see a competitor doing something they aren't. Before that they just tell you that they're doing every according to the ''norm''

Sony. Make Believe.

Saying "Microsoft" and "Sony" is a bit unfair, to be honest. You could go to a different convention with a different person in charge and get a completely different response.

I will say kudos to the person running the Sony exhibit, however. It looks like they realized the situation and had a plan in place if it became an issue.