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Forums - Gaming - GameStop manager threatens to release angry customer's details over GTA V issue, gets fired

Max King of the Wild on 20 September 2013
burninmylight said:
 

You want me to whip out the dictionary again? Fine. You showed me the literal purpose of a business card, let me show you the literal purpose of a driver's license.

driver's license

noun
a permit, as one issued by a state's motor vehicle bureau, that allows the holder to drive a motor vehicle on public roads.
or from Wikipedia:

A driver's license/licence or driving licence is an official document which states that a person may operate a vehicle, such as a motorcycle, car, truck, or a bus, on a public roadway.
So by your logic (means of identification can only be used for their original purpose), even if the guy brought a driver's license, they shouldn't have taken it as ID because that's not the purpose of a driver's license. So unless he brought strictly a state ID or some other means meant only for the purpose of identification, they still would have had the same issue. But since they went ahead and gave him his game in spite of his improper means of identification, it should have ended then. But no, she escalated the matter by taking his personal info and threatening to make it public to chide him in front of a crowd. That is a big no-no in the working world. This is what you fail to understand.

con·tra·dic·tion

  [kon-truh-dik-shuh  n] Show IPA
noun
1.
the act of contradicting; gainsaying or opposition.
2.
assertion of the contrary or opposite; denial.
3.
a statement or proposition that contradicts or denies another or itself and is logically incongruous.
4.
direct opposition between things compared; inconsistency.
5.
a contradictory act, fact, etc.
So now that we have established the definition of "contradiction," let me again point out yours.
Hibern81 said:
"Would you want a lunatic with your first and last name? I wouldn't. Her unwillingness to comply? LOL he doesn't even need her name. Come on... you cant be serious"

But it's ok for her to give out his info? Sounds a bit hypocritical to me.
You're basically saying it's OK for her to divulge his personal information as a customer, but she doesn't owe him at least a full name, even though she's a manager of the store. It doesn't matter if it was on a business card, a driver's license or a paper napkin. He didn't give it to her so she could tell the rest of the public.
We have no idea if she's required to give her name or not. Only way for us to know is to ask a Gamespot employee. Therefore, I'd like to know how you arrived at the conclusion that you were right about that. Like I said, you're more concerned about trying to make yourself appear to be right than to actually get it right. And even if it's not actually company policy that she must give her full name to an inquiring customer, it was still highly unprofessional on her part not to do so, and it only served to further escalate the situation, making herself and Gamespot look bad in the process.

Max King of the Wild said:

Ulgh, go read a dictionary please.

See, this is where you start getting away from the subject at hand and start resorting to cheap personal attacks. You decided to take it there, so it's fine by me. All it tells me is that you had nothing better to come up with, so you took the easy way out.

I never missed your point: you've been saying from the get-go that a business card is not a substitute for photo ID. Yeah, I get that, and I even said as much:

burninmylight said:
NobleTeam360 said:
From past retail experience I've had if you can tell the guy is over 17 or 18 then you don't need to ask for an ID. So the manager was just trying to be a bitch just like most Gamestop mangers do.


If the guy was picking up a preorder, then he needed to bring photo ID no matter what. That's store policy. She was being a bitch because she escalated the scene by dissing him on his way out, threatening to give out his personal info to other customers, pandering to the camera and high-fiving the guy recording it, and refusing to give her full name when the problem customer demanded it. None of that was acceptable, and she deserved to lose her job.
You appear to miss my point, time and time again: despite the customer's idiocy, she got what she deserved because of her lack of professionalism. In no way was she justified by threatening to give out any info on that business card to the other customers, nor were her choice of words acceptable, nor her pandering to the camera and other customers. It was only made worse when she refused to state her name, company policy or not, because it only made her look more childish.
Unfortunately, we can't confirm whether she was fired. But let's assume she was: tell me what part of that episode led to her dismissal.

You backed yourself into a corber by talking about ad hominems and logic then giving a dictionary definition of contradiction... but going by your posts contradiction would mean: a statement that is false on every assignment of truth values to its atomic components... So provide a truth table to me that shows that please. As for ID... what the fuck are you talking about... A drivers license fulfills the requirements of providing identification. Which is: evidence of identity. A business card doesn't fulfill it. Why? because on is evidence while the other isnt.

I mean, once you provide me with that truth table (or at least admit you were wrong) and once you admit you were wrong about providing a last name we can move on



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Max King of the Wild on 20 September 2013
burninmylight said:
Max King of the Wild said:
Ill respond to you later but you backed yourself into a corner


If I backed myself into a corner, then you locked yourself into a cold, damp closet a while back.

Notice how everyone in this thread is disagreeing with you, yet you keep fighting this pointless battle?


The only one who is really disagreeing with me was Zero... and he believes Nintendo will reach 10mil sales to customers by Dec 31st so.... yeah... Me and Euphoria are disagreeing on a completely different matter. We are talking about if her responses to the angry customer before the joke were fine or not. So... yeah... you talk about me not grasping context.



Zero999 on 20 September 2013
Max King of the Wild said:
Euphoria14 said:

Making fun of the customer while they are present?

If so then my mind has been totally blown. O_o

At target one time a guest and I got into it because he called me a little shit and an ass hole for some reason. He went and told the manager and I even told the manager exactly what happened. The manager didn't do shit to me.

ok, what does this have to do with the topic? NOTHING.



Max King of the Wild on 20 September 2013
KylieDog said:
Euphoria14 said:

Making fun of the customer while they are present?

If so then my mind has been totally blown. O_o


A good boss knows when a customer is a dick and isn't worth caring about.

Even the head of HR at Little Caesars said this... just not in those words. He basically said that you aren't going to please everyone and for the ones that are being unreasonable you just basically have to tell them theres nothing you can do to satisfy them. He even told a story about a guest who he had to tell that Little Caesars didn't want their business anymore and never come back. Youre not going to fire an employee when the customer is harrassing people and being unreasonable.



NightDragon83 on 20 September 2013

Yeah, I'm gonna side with the chick on this one.



On 2/24/13, MB1025 said:
You know I was always wondering why no one ever used the dollar sign for $ony, but then I realized they have no money so it would be pointless.

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danasider on 20 September 2013

She was in the wrong for not maintaining a professional demeanor, but I have to admit the guy got under my skin. For those just pointing the finger and hating on her because she's a GS employee or she is abusing her power or whatever, did you guys not see the same clip I did?

Even if she was out of line (which I agree she was), the guy was a 40 year old virgin asshole who was in the wrong initially and became irate even before any jokes (because it was clearly a joke) about dispersing personal information was made. If you can't see that, you just might be sympathizing with him because you're a 40 year old virgin, too!



Hibern81 on 20 September 2013
Max King of the Wild said:
Hibern81 said:
"Would you want a lunatic with your first and last name? I wouldn't. Her unwillingness to comply? LOL he doesn't even need her name. Come on... you cant be serious"

But it's ok for her to give out his info? Sounds a bit hypocritical to me.

Ulgh, go read a dictionary please.

I wasn't calling her a hypocrite.  I was calling you one.  Oh! And I just got done reading the dictionary, but FUCK YOU wasn't in there.

 

User was warned for this post.

yo_john117



"Games are a trigger for adults to again become primitive, primal, as a way of thinking and remembering. An adult is a child who has more ethics and morals, that's all. When I am a child, creating, I am not creating a game. I am in the game. The game is not for children, it is for me. It is for an adult who still has a character of a child."

 

Shigeru Miyamoto

Max King of the Wild on 20 September 2013
Hibern81 said:
Max King of the Wild said:
Hibern81 said:
"Would you want a lunatic with your first and last name? I wouldn't. Her unwillingness to comply? LOL he doesn't even need her name. Come on... you cant be serious"

But it's ok for her to give out his info? Sounds a bit hypocritical to me.

Ulgh, go read a dictionary please.


I wasn't calling her a hypocrite.  I was calling you one.  Oh! And I just got done reading the dictionary, but FUCK YOU wasn't in there.

LOL, how is it hypocritial? Please explain how willfully giving your business card to someone and not wanting someone to have your first and last name hypocritical. You missed used the word. Deal with it and move on



J_Allard on 20 September 2013

She was a bitch and a terrible retail employee, and it's made a hundred times worse by the fact that she was apparently a district manager. I honestly don't see how anyone who has had any sort of retail experience can defend her. That guy was cool, calm, and collected compared to your typical retail asshole customers.

Under no circumstance should someone in retail threaten a customer that they'll divulge contact information that would lead to harassment and ridicule. I have read lots of stories about this with comments from supposed employees of hers and they all go into detail about what a total asshole she was to work for.

Some people simply aren't cut out for the retail world. I hope she bought herself a copy of GTA V that night to keep herself busy while job hunting.



Zero999 on 21 September 2013
J_Allard said:
She was a bitch and a terrible retail employee, and it's made a hundred times worse by the fact that she was apparently a district manager. I honestly don't see how anyone who has had any sort of retail experience can defend her. That guy was cool, calm, and collected compared to your typical retail asshole customers.

Under no circumstance should someone in retail threaten a customer that they'll divulge contact information that would lead to harassment and ridicule. I have read lots of stories about this with comments from supposed employees of hers and they all go into detail about what a total asshole she was to work for.

Some people simply aren't cut out for the retail world. I hope she bought herself a copy of GTA V that night to keep herself busy while job hunting.

lol, I laughed at this part.