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Forums - Gaming - Overheating PS Vitas lead to Japanese investigation, but Sony points to user error

Chark said:
lilbroex said:

Exatly how long has Vita been on the market and how long was it before the first report of RROD after the 360 hit the market?

I think catching the problem early is a good thing for Sony. They can fix it before it becomes a serious issue.


This can't even compare to that issue. First line Xbox 360 had a 26% failure rate if I remember correctly.

This isn't about catching a problem early, though I won't rule out the possibility of it becoming an actual issue .05% is not one, this is about taking immediate action to any claim resulting around Vita and any Sony product really. They can't afford to rule this off as what it is, user error, because they need to protect their image and protect their products right now. If any claim, became a substantial one on the off chance, and they didn't take immediate action, they would be in business PR hell. Which is a real problem since there happens to be a lot of people that find joy in Sony having problems, hence all of the hackings.

What? That doesn't answer what I asked at all.

Why are people getting so defensive about this? I'm not the one who made problem occur.

 

ikol said:
Continues to prove my point that ppl will spread anything on the internet if they can make the vita look bad.

This isn't a rumor or some made up news. Nobody is making VIta look like anything other than what it is.



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31 out of 2,500,000. And you think this in news worth spreading. How about this, Mmmfishtacos owns two samsung tvs both short out in under two months. Sony brava, 3 years old and still running. Infact not one failded sony device. Sounds like a more interesting tread. Except it shows Sony a favorable light.



How come we don't have that kind of agency in the US?



lilbroex said:
Chark said:
lilbroex said:

Exatly how long has Vita been on the market and how long was it before the first report of RROD after the 360 hit the market?

I think catching the problem early is a good thing for Sony. They can fix it before it becomes a serious issue.


This can't even compare to that issue. First line Xbox 360 had a 26% failure rate if I remember correctly.

This isn't about catching a problem early, though I won't rule out the possibility of it becoming an actual issue .05% is not one, this is about taking immediate action to any claim resulting around Vita and any Sony product really. They can't afford to rule this off as what it is, user error, because they need to protect their image and protect their products right now. If any claim, became a substantial one on the off chance, and they didn't take immediate action, they would be in business PR hell. Which is a real problem since there happens to be a lot of people that find joy in Sony having problems, hence all of the hackings.

What? That doesn't answer what I asked at all.

Why are people getting so defensive about this? I'm not the one who made problem occur.

I wasn't really trying to answer your question, but I guess it would have to have been the first month or two after the 360 launched because many of the systems melted within the first couple weeks of use. I had a college friend that had his break 2 days after bringing it home from winter break.

I'm not being defensive, especially not in the way most people apply the word. I'm just trying to give my analysis of the situation. 31 instances is not a problem, so there isn't really any concern over this becoming a serious issue. If it was more than user error it would be way widespread than that. 31 is probably less consoles than the amount people have broken on the ground.

Taking care of this early is a good move, because Sony can't afford any PR problems, so even unimportant instances like this will get immediate attention for fear of public backlash.



Before the PS3 everyone was nice to me :(

Oh, let me correct that. The 360 RROD issue was not recognized by Microsoft until July 5th. 7 months after the launch. Before that Microsoft stuck to the mantra that their consoles had the typical 3-5% failure rate that normal electronics have (make note that compared to this Vita overheating issue). Obviously that wasn't the case but they didn't acknowledge it at that point. Studies range from 23.7%-54.2% of the first 360s broke. To compare the PS3 YLOD has a 0.5% but PS3's first two years had a 10% failure rate for other problems. I think Wii had a similar 10% figure.



Before the PS3 everyone was nice to me :(

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@lilbroex I never said anything about rumors I said exactly what I meant. Ppl spread anything to make the vita look bad. Making a big deal about 31 fail devices is just silly. It's not even close to 1% of devices sold



so 31 reported. let's say in reality 100 because some didn't report it yet. 100 out of few millions, i believe it's the best working elecronic product ever released

yes i know it is only one problem and some might have other problems but still, it sounds pretty low to me. but as cmpany yu should always try to figure out what the problem is, if you find a huge fail very early you can safe million/billions in the future.



ikol said:
@lilbroex I never said anything about rumors I said exactly what I meant. Ppl spread anything to make the vita look bad. Making a big deal about 31 fail devices is just silly. It's not even close to 1% of devices sold


Its not simply 31 failed devices. Its 31 devices with the exact same failure.



Strange. I always dip my 3DS charge in cooking oil before plugging in. Everything works fine. It charges my 3DS much faster that way. I even bought the organic version of the Olive Extra Virgin to ensure its purity.