Overheating PS Vitas lead to Japanese investigation, but Sony points to user error

[Chark]

lilbroex said:

Chark said:

lilbroex said:

Exatly how long has Vita been on the market and how long was it before the first report of RROD after the 360 hit the market?

I think catching the problem early is a good thing for Sony. They can fix it before it becomes a serious issue.

This can't even compare to that issue. First line Xbox 360 had a 26% failure rate if I remember correctly.

This isn't about catching a problem early, though I won't rule out the possibility of it becoming an actual issue .05% is not one, this is about taking immediate action to any claim resulting around Vita and any Sony product really. They can't afford to rule this off as what it is, user error, because they need to protect their image and protect their products right now. If any claim, became a substantial one on the off chance, and they didn't take immediate action, they would be in business PR hell. Which is a real problem since there happens to be a lot of people that find joy in Sony having problems, hence all of the hackings.

What? That doesn't answer what I asked at all.

Why are people getting so defensive about this? I'm not the one who made problem occur.

I wasn't really trying to answer your question, but I guess it would have to have been the first month or two after the 360 launched because many of the systems melted within the first couple weeks of use. I had a college friend that had his break 2 days after bringing it home from winter break.

I'm not being defensive, especially not in the way most people apply the word. I'm just trying to give my analysis of the situation. 31 instances is not a problem, so there isn't really any concern over this becoming a serious issue. If it was more than user error it would be way widespread than that. 31 is probably less consoles than the amount people have broken on the ground.

Taking care of this early is a good move, because Sony can't afford any PR problems, so even unimportant instances like this will get immediate attention for fear of public backlash.