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Forums - Sony Discussion - My ps3 stopped reading discs. :(

Well that just sucks.



 2008 Predictions:


Wii: 44 Million
Xbox360: 25 Million
PS3: 22 Million

DS: 90 Million
PSP: 37 Million
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That happened to me to. I have a 60 gig model. It just stopped reading discs. I could download stuff off of PSN and stream stuff off my computer, but no DVDs, CDs, or games could be played. I called Sony, and they replaced the system within three weeks (this was the time of calling, them sending the box to ship it in, and to send the new one back).

Hope you have your receipt



schattenwolf86 said:
That happened to me to. I have a 60 gig model. It just stopped reading discs. I could download stuff off of PSN and stream stuff off my computer, but no DVDs, CDs, or games could be played. I called Sony, and they replaced the system within three weeks (this was the time of calling, them sending the box to ship it in, and to send the new one back).

Hope you have your receipt
I got a new 60 gig model in exchange.  And this happened after the 60 gigs were all sold out of the Sony warehouses too. 

 



That sucks. Well, good thing they'll cover your warranty. I've never heard of a PS3 messing up like that.



So I called Sony today. At first they tried to charge me $149.99 to get my ps3 replaced, until I brought up that I the warranty had been extended to Jan. 15 according to guys at AVS. Then the customer service rep. checked with his boss, and came back and said there would be no charge. They're shipping me a box, and said total turnaround time should be 10-14 business days, which jibes with what the guys on AVS were saying. It took them about two weeks to get their systems back.

I'll keep this thread updated, so that anybody else who has this problem can refer to it.



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makingmusic476 said:
So I called Sony today. At first they tried to charge me $149.99 to get my ps3 replaced, until I brought up that I the warranty had been extended to Jan. 15 according to guys at AVS. Then the customer service rep. checked with his boss, and came back and said there would be no charge. They're shipping me a box, and said total turnaround time should be 10-14 business days, which jibes with what the guys on AVS were saying. It took them about two weeks to get their systems back.

I'll keep this thread updated, so that anybody else who has this problem can refer to it.

Did they say that your current PS3 would be repaired, or would it be replaced with a newer model?

There is no way in hell I'd exchange my almost full BC PS3 for some bullshit 40gb.



Leo-j said: If a dvd for a pc game holds what? Crysis at 3000p or something, why in the world cant a blu-ray disc do the same?

ssj12 said: Player specific decoders are nothing more than specialized GPUs. Gran Turismo is the trust driving simulator of them all. 

"Why do they call it the xbox 360? Because when you see it, you'll turn 360 degrees and walk away" 

makingmusic476 said:
Okay, so I have relatives from Houston in town, and we were planning to watch a couple of movies tonight. First, I pop in Shrek 3 (My mom bought it, in full screen no less. The fool.), and it plays just fine. After that, I pop in Harry Potter: OotP on BD because my cousins haven't seen it yet. The little blue disc icon pops up, and I click it while simultaneously plugging in my controller to recharge. Just seconds later, a screen pops up that says...

"Error [bunch of numbers] Invalid Disc"

...and I was like, "wtf?" At first I figured it was nothing, but then became a little worried after I ejected the disc, reinserted it, and saw the little loading swirly going on for like 15 seconds. So I popped that out and put in the Fifth Element on BD. The same thing happened. It just didn't stop loading. After that, I figured it may have been just BDs, because of a similar thread I've read on here, but when I popped back in Shrek 3 on DVD, the same thing happened. The same also happened for Uncharted. I then shut the ps3 off, stood it up vertically, and tried HP again. Nada. So now it's turned off downstairs, vertically, and I'm praying to God that it will start reading discs again in an hour or so.

Do you guys know of any possible solution? Do you know why it could be doing this? I got it back in early December of '06, one of the first 400k with Talladega Nights, so the warranty is already up. I'm afraid to call Sony just to have them tell me, "That'll be $140," or something because I really have no money right now.

I just don't understand how the thing could break. I mean, I haven't exactly used it all that often, and from what I've read there's only a .2% failure rate or something insanely low like that. I only own 4 games - Resistance, Warhawk, Heavenly Sword, and Uncharted - and I haven't finished a single one yet (it's a problem I have with gaming although I've only had Uncharted for a few days, so give me time. It kicks ass, and I LOVE Naughty Dog). Other than that, I only own 16 BDs, and have only watched each once or so, aside from the few I use as demo material. Sure I watch the occasional SDDVD, but overall the thing just doesn't get used that much, or at least not the disc drive (I'm always downloading trailers and stuff).

Although, I did have a Lord of the Rings EE marathon a week and a half ago when I got my wisdom teeth out. But I don't see how that one time thing would affect anything.

Anywho, can any of you guys help?!? I don't think I've seen too many if any posts of ps3 nhardware failures on here.

Also, if I do have to get it sent in to be repaired, will they give me another 60gb console with the hardware BC, or will I get stuck with an 80gb or something? Will it be new, a refurb, or will they just repair mine?

Ihad the same problem once, i left my PS3 untouched for a couple of days and voile! It worked lol!




Lord of the Rings : EE marathon! YES

Best way to spend a day in your life (12 hours watching, 12 hours sleeping). lol

And I've done it 3 times.



Does watching it in TNTHD count? That's how I spent the week leading up to Christmas. TNT had the first one on the first day, then the first two the second day, and all three the third day.

Lots of time wasted that weekend.



crumas2 said:
As rock solid as the PS3's construction seems to be, it's inevitable that hardware may fail (although I hope it's just an update problem that will work itself out for your peace of mind).

Even a percentage as low as .2% still means that approximately 160,000 units will suffer a failure. In the event you do have to do a return, at least you don't have to worry about going through several returns as some 360 owners have.

Thats a lot better than Microsofts 5.17 million returns based on its 33% failure rate. (15.69 x 0.33)