They never made any promises they used words like hopefully, should and around, and the million dollar protection plan per user trumps any PR botch and the time it takes to tell the people considering they will take any resulting costs from them and even in the worst case senario it will still cost less then the RROD people are just blowing things out of preportion 

360 failrate is more then RROD and only RROD was covered, a guy where I worked had his 360 die in a way other then RROD and couldn't get it repaired for free so he did the towel trick traded it in and got a ps3 and once psn is back up there will be a ton of sales, alot more then normal, so it's not as much losses as people think, it's just delayed 

RROD of death could be fixed by the user. By sending in the 360 and getting a replacement free. PSN offline is all up to Sony. It effects a lot more. For example, this incident could have possibly ruined some of the community for Dc Universe online as that game is a solely online game. There are people who paid for the legends pack only to not be able to play their game (hopefully they get refunded). It could effect PS3 multiplat sales, users with both will buy online games on the 360 obviously. Just hope Sony does get it back up soon and hope there isn't another attack. Otherwise its gonna hurt them a lot.

^ haha, just think what the Brink devs are thinking right now 

Nope.  While Sony may or may not have had good enough security that's beside the point.  As I noted "they were asking for it" doesn't count in principle.  Even if Sony had no security that wouldn't excuse a malicious hack of their systems.

The fault is 100% on the hackers.  That's the way it has to be legally.  Sony's fault is a customer service fault but they take no blame for the hack.  There is no evidence on rushing PSN and even if their security was lax that doesn't allow for any tolerance of someone deciding to hack their systems.

MS on the other hand knowingly rushed to market.  Sure, they didn't know RROD existed (they would have delayed the launch a bit then) but they did know they were cutting corners in the normal develoment approach to getting something like the 360 developed and to market.  There really is no "possibly" around RROD.  MS rushed to market and missed stuff in QA and testing.  RROD was the result.  The 360 failure rate with RROD was way above acceptable levels and the fault lies 100% with MS as the product was their design and construction.

I could also note that MS sat on a clear problem for a lot longer than Sony did hoping that normal warranties would take care of it until they could revise the models - which didn't work out of course.

Sure, they then offered the extended warranty, but let's be clear, they had to.  If they hadn't the 360 would likely have stalled in the market.  It also took them a fair while to solve the issue and TBH the 360 remained a slightly rough device until the new model (which I own and represents the quality level the device should have launched with in the first place).

Sony didn't do anything wrong in principle to cause the hacking attempt - that's 100% down to the hackers.  MS did do something wrong in design and development of their own product, and that's the difference.

When Sony do something wrong I'm happy to complain about it - for example the date issue was a pretty weak thing to miss (although luckily for Sony much easier to fix and very short term in effect) that is comparable in principle to RROD in that it was 100% Sony's problem.

The failure rates on earlier model PS2's was Sony's problem.

But being the victim of a hack (and I use victim deliberately) is not their fault.

I agree with the first statement. I'm not trying to excuse the hackers.

I don't agree with the second one. I'm quite sure that legally Sony is responsible for keeping customer data secure, at least in some countries, especially when they get hacked through known vulnerabilities. They are also liable for the consequences of leaked data, which is why you're starting to see lawsuits.

We should not forget that $1billion was the fund initially allocated for RRoD. But the failure rate turned out to be up to 3 times the initially estimated one on the first mobo version, it took more than one mobo redesign to solve the problem and only XB360S brought the failure rate down to industry standard, so also the total number of consoles affected was around 3 times what initially estimated, although successive redesigns, while not solving, lowered the failure rate. Finally, MS made things worse sending refurbished units, this caused multiple faiures to many users and so furtherly increasing the costs until the latest mobos became available, finally lowering to acceptable values the refurbished and replaced units' failure rate.

We won't ever know how much RRoD has really cost MS unless MS itself tells us, anyway, as its entertainment division includes many other products besides consoles, and MS also accounts for every loss and cost it can in a separate balance sheet item that includes some unpredictable costs and loss for every division and also costs for R&D that can be applied to more than one division. But given the little we know, it must be more than $3billion.

PSN offline is not all up to Sony alone. It is also up to Homeland Security (US) and other major investigation units aroundd the world. RROD is ALL Microsofts fault and eventually needed to either be replaced or fixed (Which is still time and effort, time away from gaming or extra expense). If the hackers get caught, if they don't get jobs god help them with the laundry list of laws they've broken. Twenty-four billion is a hefty sum to cost a company. I don't think they want to hire those guys unless they can get that money back for them.

Somewhat true, but one has to differ responsibility from guilt.

When i said "Its all up to Sony" i basicaly meant the consumers can do nothing about it at this point.