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Forums - Gaming - Survey Results for Failure Rates - Consoles 2010

No surprises there, although interesting to note the actual jump in failure rates for PS3s with multiple failures.

Basically, the Wii with the simplest tech combined with solid build it hugely dependable.

PS3 is okay but has a few annoying weak points and 360 remains high.

The failure rate won't affect 360 now, though. The extended warranty saw it through and of course if you're sitting on a huge collection of games you're not going to swap to PS3 because it's more dependable - you're going to stick with your friends and your collection.

I don't know why people post as if an active 360 owner is suddenly going to swap. I wouldn't if it was me.



Try to be reasonable... its easier than you think...

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andremop said:
Wii is a Panzer!

Actually it's more like an AK47, if you think about it.

 

My question is how many Xbox owners will postpone buying the nextBox because of the high failure rate, and instead buy a PS3, Wii2 or PS4 if it will be available when that time comes?



slowmo said:
Scoobes said:
slowmo said:
akuseru said:

I'm not complaining about how they handled the situation, because obviously they had no other choice. But still, they should not get any praise for what they did. They simply had to do it. In addition, there has been several rumors about MS actually knowing about the RROD problems, etc before they even released the console on the market. This makes it look even worse. Yes, I know shit happens, but in this case it's caused by MS obsession with being the first to take at seat at the tea party...

Two words: Rushed Product

Every single model of PS2 last generation had crap lasers that were prone to a early demise, did Sony ever extend the warranty to cover all the people they shafted with a unreliable console? 

Three words: not a chance

Actual doing something when you could sit back and force customers to fight tooth and nail to get a replacment is commendable.  Perhaps if Sony had been forced to product recall all the first year launch PS2's for exhibiting a systemic fault then a precident would have been set that Microsoft would have had to release a reliable console.  You cannot cry foul about Microsoft and then defend Sony.

Granted the PS2 had a higher than acceptable failure rate (I had 1 break on me myself), but the unfortunate truth is that the 360's failure rate is/was much higher and forced Mircosoft to take action. If they didn't they'd be looking at masses of lawsuits. Sony got away with it because it was on the border of what's acceptable/unacceptable.

The other thing to remember is that PS2 sold ridiculous amounts so the number of people who had failed PS2s would have been very high even with an acceptable failure rate. The PS3 probably has a similar failure rate to PS2 but because less people have PS3s and the news of 360 failure rate being ridiculously high, no one seems to care.

The PS3 failure rate is climbing now too, the lasers have started failing at an alarming rate now.  Rather annoyingly the main fault with a PS3 laser is just dry solder joints because of how garbage lead free solder is, a reflow usually fixes them so its not down to shoddy components this generation but the solder they're forced to use.  Lead free solder is the bane of this generation for reliability and I cannot see how its better for the economy using it as more items are being thrown away than ever as they fail quicker than they used to because of it.  The PS2 failure rate was comparable to the 360, there really isn't much doubt regarding that.

If that was the case then Sony would have had been forced to do what Microsoft did with extending the warranty. A 40% failure rate of 125 million consoles would have been heavily publicised, far beyond what was publicised last gen. I don't doubt the number of consoles that failed was similar, but the % would have been lower. Even a 10% failure rate would have been 12.5 million failed PS2s. For that many failed 360 consoles the rate would be 25%.



disolitude said:
psrock said:
disolitude said:
They should add the following category...

Number of failures after 1st year of ownership that people had to pay for:

360: 0% (prolly around 15-20% actually for people who had the DVD drive die and they didn't want to lie and say its RROD)
PS3: 100%
Wii: 100%

Number of failures after 2st year of ownership that people had to pay for:

360: 0%
PS3: 100%
Wii: 100%

what ?

I only know 1 system that has 3 year of warranty for 2 issues which cause 70% of its failures.


I had to pay to repair my 360 after a year and a half (no RROD, the console would just freeze after being on for 1-5 minutes.

I did NOT have to pay to repair my PS3 when it failed after a year and 2 months (they quietly extended the warrenty on launch PS3s for a few extra months when a lot of them started getting YLOD).

So I guess, well, you're wrong.



Owner of PS4 Pro, Xbox One, Switch, PS Vita, and 3DS

slowmo said:
akuseru said:
disolitude said:
akuseru said:
disolitude said:
They should add the following category...

Number of failures after 1st year of ownership that people had to pay for:

360: 0% (prolly around 15-20% actually for people who had the DVD drive die and they didn't want to lie and say its RROD)
PS3: 100%
Wii: 100%

Number of failures after 2st year of ownership that people had to pay for:

360: 0%
PS3: 100%
Wii: 100%

I find it funny that a company that is forced by consumer laws in countries all over the world to implement a warranty extension on their faulty product, gets applauded like it is a good thing. How can this be anything but negative? MS should not be praised for being forced to extend the warranty. They had to do it, you think they did it out of good faith? For you to get your precious system back? I am actually surprised they were allowed to sell the 360 when the failure rate was that high. In my opinion it should've been pulled from the market until they had the error fixed. They basically sold a product with a 30% - 50% chance to break. That should not be legal for any product...

All I know is electronics fail...

Motorolla Razor phone failed on me after 2 years, 3 PS2s failed on me from 2001-2004, my ATI 4650 card failed on me after a year, countless Ipod died within 1-2 years... Anyone that is upset at eletronics failing needs to wake up.

360 failed a lot due to faulty video card chip design. Shit happens...MS did what they had to do to mend the issue the best they could. I don't understand what you'd like them to do.

I believe the options were...give 2 extended warranty...or give hand jobs to all 360 customers that had a failure. I was hoping for the second option but will settle for extended warranty.

I'm not complaining about how they handled the situation, because obviously they had no other choice. But still, they should not get any praise for what they did. They simply had to do it. In addition, there has been several rumors about MS actually knowing about the RROD problems, etc before they even released the console on the market. This makes it look even worse. Yes, I know shit happens, but in this case it's caused by MS obsession with being the first to take at seat at the tea party...

Two words: Rushed Product

Every single model of PS2 last generation had crap lasers that were prone to a early demise, did Sony ever extend the warranty to cover all the people they shafted with a unreliable console? 

Three words: not a chance

Actual doing something when you could sit back and force customers to fight tooth and nail to get a replacment is commendable.  Perhaps if Sony had been forced to product recall all the first year launch PS2's for exhibiting a systemic fault then a precident would have been set that Microsoft would have had to release a reliable console.  You cannot cry foul about Microsoft and then defend Sony.


Um...(man I sound like SDF)..I bought my PS2 on launch day (what was that, like 2001?) and still have it and use it today.  And I've used it a LOT.  More than any other console I've probably ever owned.  And as my primary DVD player for the first 4 or 5 years I owned it. (I realize this is probably not the norm, but I don't think you can say every PS2 was doomed to an early demise).



Owner of PS4 Pro, Xbox One, Switch, PS Vita, and 3DS

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leo-j said:
My N64 IS DEAD

my GC works fine

my DS works fine

GBA is working but the plastic is yellow (originally was clear?)

as for SONY


my 60gb died

 

They certainly don't make hardware like they used to. Last year, i found my SNES, Mega drive (genesis) and Master System (google it, young whippersnappers), which had been sitting in my parents garage gathering dust, spiderwebs and wasps nests. All three systems and all games for them worked perfectly.

 

That said, I think my Wii is looking like it's going to break soon, sometimes when you put discs in it makes strange whirring/clicking noises and the lens doesn't seem to like dual layer or scratched discs, and I often have to eject and reinsert game discs. Although, I have put my Wii through tormet that no console should have to endure, my friends move it when it's turned on, and constantly pull it off whatever surface it is on due to using GC controllers, I've stepped on it numerous times.

 

GC works perfectly



My 360 never failed me, or maybe that's ecause I don't realy use it all the time



                                  

                                       That's Gordon Freeman in "Real-Life"
 

 

epicurean said:
disolitude said:
psrock said:
disolitude said:
They should add the following category...

Number of failures after 1st year of ownership that people had to pay for:

360: 0% (prolly around 15-20% actually for people who had the DVD drive die and they didn't want to lie and say its RROD)
PS3: 100%
Wii: 100%

Number of failures after 2st year of ownership that people had to pay for:

360: 0%
PS3: 100%
Wii: 100%

what ?

I only know 1 system that has 3 year of warranty for 2 issues which cause 70% of its failures.


I had to pay to repair my 360 after a year and a half (no RROD, the console would just freeze after being on for 1-5 minutes.

I did NOT have to pay to repair my PS3 when it failed after a year and 2 months (they quietly extended the warrenty on launch PS3s for a few extra months when a lot of them started getting YLOD).

So I guess, well, you're wrong.


Thats your fault for not using the exchange system to your advantage...

You could have easily told them it freezes for a few minutes then it becomes RROD. They would have never checked as freezing is a symptom of RROD.

And as far as PS3 extended warranty for a few months, im sure you are a special case as there was no official extensions.



Hardcore gamers play too long on their HD consoles LOLZ



Owner of PS1/PSOne , PS2 phat/slim  , PS3 phat/slim , PS Eye+Move and PSP phat/slim/brite/go (Sony)

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disolitude said:
epicurean said:
disolitude said:
psrock said:
disolitude said:
They should add the following category...

Number of failures after 1st year of ownership that people had to pay for:

360: 0% (prolly around 15-20% actually for people who had the DVD drive die and they didn't want to lie and say its RROD)
PS3: 100%
Wii: 100%

Number of failures after 2st year of ownership that people had to pay for:

360: 0%
PS3: 100%
Wii: 100%

what ?

I only know 1 system that has 3 year of warranty for 2 issues which cause 70% of its failures.


I had to pay to repair my 360 after a year and a half (no RROD, the console would just freeze after being on for 1-5 minutes.

I did NOT have to pay to repair my PS3 when it failed after a year and 2 months (they quietly extended the warrenty on launch PS3s for a few extra months when a lot of them started getting YLOD).

So I guess, well, you're wrong.


Thats your fault for not using the exchange system to your advantage...

You could have easily told them it freezes for a few minutes then it becomes RROD. They would have never checked as freezing is a symptom of RROD.

And as far as PS3 extended warranty for a few months, im sure you are a special case as there was no official extensions.

It's my fault for not lying?  It actually did RROD after I made the initial call, so I called back, after which time the fixed the RROD issue but not the freezing issue.  At that point the cancelled BOTH tickets and never sent me a box.  It took another 2 phone calls and speaking to a manager before they sent me a box.  All I can say is, from my personal experience with XBOX support, it was an absolute disaster.  I know its not like that for everyone, but for me, it was.

Sony told me on the phone that they had extended the warrenty's on all the PS3's released in the first couple months for a couple months because of a very specific problem.  I had to prove I bought it close to launch (with a receipt) and they fixed it for free.

Your stats aren't accurate, just admit it.  You're overgeneralizing to make your console of choice appear better.  It's obvious.



Owner of PS4 Pro, Xbox One, Switch, PS Vita, and 3DS