Survey Results for Failure Rates - Consoles 2010

[epicurean]

disolitude said:

epicurean said:

disolitude said:

psrock said:

disolitude said:
They should add the following category...

Number of failures after 1st year of ownership that people had to pay for:

360: 0% (prolly around 15-20% actually for people who had the DVD drive die and they didn't want to lie and say its RROD)
PS3: 100%
Wii: 100%

Number of failures after 2st year of ownership that people had to pay for:

360: 0%
PS3: 100%
Wii: 100%

what ?

I only know 1 system that has 3 year of warranty for 2 issues which cause 70% of its failures.

I had to pay to repair my 360 after a year and a half (no RROD, the console would just freeze after being on for 1-5 minutes.

I did NOT have to pay to repair my PS3 when it failed after a year and 2 months (they quietly extended the warrenty on launch PS3s for a few extra months when a lot of them started getting YLOD).

So I guess, well, you're wrong.

Thats your fault for not using the exchange system to your advantage...

You could have easily told them it freezes for a few minutes then it becomes RROD. They would have never checked as freezing is a symptom of RROD.

And as far as PS3 extended warranty for a few months, im sure you are a special case as there was no official extensions.

It's my fault for not lying?  It actually did RROD after I made the initial call, so I called back, after which time the fixed the RROD issue but not the freezing issue.  At that point the cancelled BOTH tickets and never sent me a box.  It took another 2 phone calls and speaking to a manager before they sent me a box.  All I can say is, from my personal experience with XBOX support, it was an absolute disaster.  I know its not like that for everyone, but for me, it was.

Sony told me on the phone that they had extended the warrenty's on all the PS3's released in the first couple months for a couple months because of a very specific problem.  I had to prove I bought it close to launch (with a receipt) and they fixed it for free.

Your stats aren't accurate, just admit it.  You're overgeneralizing to make your console of choice appear better.  It's obvious.