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Viper1 said:

I was saying I've been fortunate that all but 1 were easy.  And I've never dealt with NoE who could be far worse (which I've heard before).

 

EDIT:
Granted I don't think their media/consumer support is handled by the same as developer support anyway.

And think this might be a much better explanation for it all.

@Tor. Ok. I updated my post with more thoughts I think I can appreciate some of what you said and added more thoughts.