Really... he had to wait 3 minutes to play the game and he wants to bitch about it? Sounds to me like he was not too happy to play the game to begin with, he was just impatient?... I could be wrong.
This is the same thing that happens when you go to play a game online, you boot any online game from XMB/Dash and wait for it to load, then you go online and enter the online lobby, then you wait for the game to populate, and once there are enough people then the game starts. Load up any online game and measure the time for yourself, i bet that 90% of them will take you 3 mins to get to game play.
I have been playing games since the 80's, this is really not an issue, i have been through worse load times on most consoles and PC's that i have owned.