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Forums - Sony - Sony Refuses To Replace Backwards-Compatible PS3s

About a year ago, backwards-compatible 80GB PS3s were still being sold in stores. I chose to buy a 40GB model because I wasn't sure what would happen if it broke after they stopped manufacturing. Now, I know.

An anonymous TAWKN.com user just called me, distraught. His PS3 has been at Sony's repair center for three weeks now. He bought the 80GB PS3 with backwards-compatibility. Today, he called in to get a status update, and was told that it was beyond repair, and, because Sony doesn't make that model anymore, that they can't replace it, despite the fact that he bought four years' worth of Sony Care extended warranty for it, for a total of five years. They offered to give him a new model 80GB PS3. 

He argued with them that he is not just losing a PS3, but PS2 support (that's over 1900 PS2 games that he can no longer play), extra USB ports, plus the built-in card readers. Sony's reply? Too f@#$ing bad. 

This guy is very angry at Sony, and rightfully so. They didn't offer him anything but a far inferior model than what he bought about 12 months ago, which he says is unacceptable - and I agree. 

At the VERY least, they should be trying to make up for this to him and other users who paid $100 extra for a console that has only one life left to live. If I were in his situation, I'd be demanding either a few oood free games, or a consolation package consisting of: a USB hub, USB memory card readers, PS2 slim, and PS2 component cable. 

"If I wanted to go through this much bullshit, I would have bought an Xbox." 

Ouch. Understand, I've talked with this guy over the years, and he was instrumental in my own purchase of a PS3. If Sony doesn't remedy this in some manner, I don't think he'll be helping sell their products anymore. 

Of course, if they released a firmware tonight with complete software-based PS2 support for all PS3s, then the blow might not be so bad. 

If there are any developments, I'll be sure to update.

 http://www.tawkn.com/?news_id=1708

Has anybody else heard anything like this?

 

 

Edit:  Just in case some of you do not get the fact that this is not my personal post I will add...

Any article which is supplied with a link is "Usually" not the work of the person posting it.  There are a few exceptions to this rule as I understand that at some point Bruceongames was publishing his blogs here as himself. 

This translates to...

Unless the person posting supplies an opinion HE/SHE is merely providing the information in an unbiased fashion.  Simply reporting an article does not in any way shape or form signify that the one reporting it agrees with it or not.

We are a great community here at VGChartz and as a whole can work together to debunk articles or prove them as being correct by combining our vast experiences and information resources...



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Sony just did what the consumer wanted, a cheaper ps3, and they got it.

(for confusion, none of this hassle would have happened, had people been interested in the 60gb ps3 back in 2007)



 

mM

My PS3 broke in January, I had a launch 60GB PS3, they replaced mine with BC in it soo...



i hope mine never breaks



                                                             

                                                                      Play Me

:\ how sony has fallen from the ps2 days. My ps2 (launch year) has worked perfectly to this day without so much as a skip.



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BHR-3 said:
i hope mine never breaks

Same here!

 



Yeah I have two ps3 and one broke (launch 60 gb) and it was repaired and returned to me in 4 days and this was christmas of last year 2008. I think this guy is full of something and it ain't the truth. My cousin also just got service for his ps3 (ylod) and got his back in about the same time and his is still a 60 gb ps3, so what the hell is this guy talking about???



I bought a second PS3 to use, a new 80GB, so I would always have my 60GB. I would be livid if it broke and they couldn't fix it and only replace it with a new 80GB PS3.



KylieDog said:
Sounds like bullshit. They -have- to replace the faulty PS3 with a model equal to or better than the one he sent to them.


They cannot just say "We can't do anything with it" and try and fob off with an inferior model.

 

 Well first exactly what they have to do is dependant on the country you live in.  Second any BC PS3 now would be only covered under a extended warranty surely?, in which case if you read the fine print they can probably do whatever they like if it's Continuous Play.

People wouldn't pay the price for BC on their PS3's so this was always going to start at some point.  The least they could have done though is offered the guy some freebies as compensation for his loss of features.



My 80GB broke =(

I got the exact same PS3 back.