My kids subscribe to Nintendo Power.  They each have a Wii.  They both had an Advance SP.  They both had a grey DS.  My son had a Mario edition DS, and recently they both got DS Lites.  Of course you can imagine the stack of games that we have accumulated over the years going back to our Gamecube days.  We have been loyal Nintendo customers for years, with literaly thousands of dollars vested.  So far, we have been pretty lucky with our Nintendo products.  We had to send my sons Wii back in when he got Brawl, due to an issue with the laser not being able to read duel layer disks, and my daughters DS died, but other than that, I have had only a few problems.  Just after Christmas, my sons DSlite had an issue with the top screen going black.  It just went black and stays that way.  I figured since I register all our stuff, that I would just call them up, and get it fixed no problem.  Well there was a problem.  Our warantee had expired two weeks prior.  He gladly informed me that I could send it in and get it fixed but we would be getting charged 89 dollars to do it.  I told him that we were great customers, and that some customer loyalty would be appreciated.  If he wanted he could look up all the hardware that we have registered, and see that we deserved some kind of break.  I was put on hold.... for a long time.  I assumed he was marveling at our extensive collection of Nintendo stuff, and had passed out from amazement, but eventually he got back on the line with me and told me that I would receive no such quarter.  I was offered a replacement DSLite.  I can't recall how much but I believe he said 100 dollars.  I probably would have went ahead and did that, if the new DSs weren't already coming out, but I am having second thoughts as to whether buy one at all.  I realize that I am being somewhat unreasonable, but I feel as though I have been wronged and that Nintendo is going to lose some business because of it.    

That's kind of strange, as they replaced my out-of-warranty DS for free, even though I didn't register it.

buy an xbox360,...

That's really odd they replaced my old DS Phat for free when it broke and I had no warranty...

Maybe its just that you always get the defected consoles because my Nintendo consoles have never broke once.

Good thing you didnt buy a 360 or you would have lost all faith on games. :)
Ya i dont think that is fair at all being such a loyal customer to them. I wouldn't stop buying products to "show them" because they have millions of people to take their place. They offered you a brand new ds correct? You should accept, sell it, and buy the new dsi.

That's what your complaining about? Instead of be whining and bemoaning about an incident of warranty you should be more grateful that you haven't had to send in your 360 3 or more times. Or that your not constantly having to buy a new DS every time your son or daughter drops theirs. There are plenty of hardware manufactures where their products are very sub par and will still actively screw you over.

How about the original PSP sticky buttons? Tapwave Zodiac screwed up analog, Archos, Palm and so on. Palm even under warranty expect you to pay 50+ dollars shipping and parts. You just don't pay for service. If your PDA is not under warranty ugg, your better off just buying a new one. My PDA cost 450, they will charge me about 400 to get it repaired.

There are times where Nintendo will overlook a week or two, but these are based on the individual and not the company. There is no guarantee who you will get. If you feel wronged call again and talk to another person or manager.

Considering how much you have enjoyed Nintendo product and games over the last many years. Your whining over something relatively small. Unfortunetaly we don't live in an ideal society where things don't break down. They do. Be fortunate that most of your other stuff hasn't.

Hmm usually they would do it anyways but whatever. At least it was Nintendo's service and they at least looked it over. Might want to call back later and see if you get someone new and see if they'll do it for ya.

So basically.... they refused to do you a favour.

each kid had a wii?