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Forums - Microsoft - Are Out of Warranty Owners Second Class Customers?

reask on 06 March 2009
SamuelRSmith said:
A producer-warranty is simply the cheapest warranty they could get away with.

Firms should be forced to have a 5-year minimum warranty, and warranty should be renewed fully every time you get a replacement. That'll improve customer experience and force manufacturers to put out half-decent hardware.

Problem is they are getting away with shitty hardware and when your 12 months are up you get the 2 fingers.

Pathetic imo.

My 360 has broken down twice, once under warranty and now out of warranty I mean what a heap of shit.

 



 

 

 

 

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Squilliam on 06 March 2009

@Sam, it would also keep electronics from junking up garbage dumps etc. Its far more efficient that way.



Tease.

SamuelRSmith on 06 March 2009
Squilliam said:
@Sam, it would also keep electronics from junking up garbage dumps etc. Its far more efficient that way.

 

 Exactly. I'm seeing only positives, here.



reask on 06 March 2009
SamuelRSmith said:
Squilliam said:
@Sam, it would also keep electronics from junking up garbage dumps etc. Its far more efficient that way.

 

 Exactly. I'm seeing only positives, here.

Well the 360 would sit nicely in the garbage dump as it is the worst piece of hardware this century imo.

 



 

 

 

 

SamuelRSmith on 06 March 2009
reask said:
SamuelRSmith said:
Squilliam said:
@Sam, it would also keep electronics from junking up garbage dumps etc. Its far more efficient that way.

 

 Exactly. I'm seeing only positives, here.

Well the 360 would sit nicely in the garbage dump as it is the worst piece of hardware this century imo.

 

 

 But if Microsoft were legally bound to a 5-year warranty, the 360 would have been of much higher quality to start with.



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reask on 06 March 2009
SamuelRSmith said:
reask said:
SamuelRSmith said:
Squilliam said:
@Sam, it would also keep electronics from junking up garbage dumps etc. Its far more efficient that way.

 

 Exactly. I'm seeing only positives, here.

Well the 360 would sit nicely in the garbage dump as it is the worst piece of hardware this century imo.

 

 

 But if Microsoft were legally bound to a 5-year warranty, the 360 would have been of much higher quality to start with.

I will never buy MS again samuuel and I always backed them up in the past.

 



 

 

 

 

Tyrannical on 07 March 2009
reask said:

I ask the question because I have had two totally different experiences.

When I was under warranty my console was collected and returned within 9 days.

Out of warranty 4 weeks and I now have to get it repaired privately.

So are MS purposley fuc***ing folks around so they buy another console?

Your thoughts and experiences would be appreciated.


What part of "out of warranty" is so difficult to understand? How is that any different from any thing else, like a car that's warranty has expired? You don't have to get it repaired privately, I don't know where you got that false idea from. MS will still repair it, but they will charge for it.

Yet, today, America's leaders are reenacting every folly that brought these great powers [Russia, Germany, and Japan] to ruin -- from arrogance and hubris, to assertions of global hegemony, to imperial overstretch, to trumpeting new 'crusades,' to handing out war guarantees to regions and countries where Americans have never fought before. We are piling up the kind of commitments that produced the greatest disasters of the twentieth century.
 — Pat Buchanan – A Republic, Not an Empire

reask on 07 March 2009
Tyrannical said:
reask said:

I ask the question because I have had two totally different experiences.

When I was under warranty my console was collected and returned within 9 days.

Out of warranty 4 weeks and I now have to get it repaired privately.

So are MS purposley fuc***ing folks around so they buy another console?

Your thoughts and experiences would be appreciated.

 

What part of "out of warranty" is so difficult to understand? How is that any different from any thing else, like a car that's warranty has expired? You don't have to get it repaired privately, I don't know where you got that false idea from. MS will still repair it, but they will charge for it.

I paid 88Euro 28 days ago.

I now have to wait a further 30 days for them to reimburse me as they never came out for it.

 



 

 

 

 

Honkeytonk Monkey on 07 March 2009

WAH my Xbox died and I have to pay to fix it. If you don't want to fix it then don't. If you think you're being wronged by having to deal with this then don't fix it, don't buy another Xbox and go on with your life. At least MS was decent enough to extend the RROD to 3 years and acknowledge the issue. I went through 3 PS1s, turning them on thier sides to make them work. I went through 4 PS2s with various issues ranging DRE to parts falling off. EAch time I called Sony I was told I would have to send it in for repair at my own expense, which ended up being almost the same price as a new console. My solution, no whining, no pissing and moaning, just stopped buying Sony consoles after the last PS2 broke.

The RROD extension protected prople from that issue, and was not swept under the rug by MS. Anybody that bought thier 360s after the shit hit the fan with the RROD was basically doing so knowing it was an issue. Hell even my sister knows what RROD is and she's never touched a video game. Gamers have even more info available to them and shouldfd have known the system exhibits alot of other issues.

It's not like it's breaking news that the 360 was designed in a darkroom by pre-schoolers.



badgenome on 07 March 2009
Honkeytonk Monkey said:

WAH my Xbox died and I have to pay to fix it. If you don't want to fix it then don't. If you think you're being wronged by having to deal with this then don't fix it, don't buy another Xbox and go on with your life. At least MS was decent enough to extend the RROD to 3 years and acknowledge the issue. I went through 3 PS1s, turning them on thier sides to make them work. I went through 4 PS2s with various issues ranging DRE to parts falling off. EAch time I called Sony I was told I would have to send it in for repair at my own expense, which ended up being almost the same price as a new console. My solution, no whining, no pissing and moaning, just stopped buying Sony consoles after the last PS2 broke.

The RROD extension protected prople from that issue, and was not swept under the rug by MS. Anybody that bought thier 360s after the shit hit the fan with the RROD was basically doing so knowing it was an issue. Hell even my sister knows what RROD is and she's never touched a video game. Gamers have even more info available to them and shouldfd have known the system exhibits alot of other issues.

It's not like it's breaking news that the 360 was designed in a darkroom by pre-schoolers.

That wasn't his complaint at all. Microsoft customer service has jerked him around for about a month.