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Forums - Microsoft - Honest question. If you had more than 1 RROD, why did you tolerate it?

Sansui on 03 August 2008
dougsdad0629 said:

Haven't had any trouble with my PS3.  If the shoe was on the other foot and Sony had hardware issues, I'd have avoided the PS3.  Several people have said basically, "So what if you lose your console for a few weeks?"  That's just ridiculous.  People have been way too quick to forgive MS for this fiasco.  I spend several hundred dollars on something, it should work and I shouldn't be OK with it if it doesn't.

 

Sorry, but I'm not interested in cutting off my nose to spite my face. 

Yeah, you're right, it's not cool that RRoD is even an issue, but I think a big reason most people aren't pissed off about it is because Microsoft did the right thing and started covering RRoD for 3 years no questions asked.  MS fucked up, and they're paying for it BIG TIME with this extended warranty.

You could buy a 360 used, not have receipt or warranty information, and if it RRoD'd MS would still replace it for you.  Whatever else you can say about the situation, MS is offering quality customer service by handling these breakdowns/returns so well.

That's the kind of quality service I would have only expected from Nintendo. 

 
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Strategyking92 on 03 August 2008

I will have my 1-year-anniversary from when I got my xbox 360 in mid-october 07'.
No RROD yet.



And that's the only thing I need is *this*. I don't need this or this. Just this PS4... And this gaming PC. - The PS4 and the Gaming PC and that's all I need... And this Xbox 360. - The PS4, the Gaming PC, and the Xbox 360, and that's all I need... And these PS3's. - The PS4, and these PS3's, and the Gaming PC, and the Xbox 360... And this Nintendo DS. - The PS4, this Xbox 360, and the Gaming PC, and the PS3's, and that's all *I* need. And that's *all* I need too. I don't need one other thing, not one... I need this. - The Gaming PC and PS4, and Xbox 360, and thePS3's . Well what are you looking at? What do you think I'm some kind of a jerk or something! - And this. That's all I need.

Obligatory dick measuring Gaming Laptop Specs: Sager NP8270-GTX: 17.3" FULL HD (1920X1080) LED Matte LC, nVIDIA GeForce GTX 780M, Intel Core i7-4700MQ, 16GB (2x8GB) DDR3, 750GB SATA II 3GB/s 7,200 RPM Hard Drive

DOATS1 on 03 August 2008

my 360 started freezing, so i thought it might get rrod. before it happened, i did the argos trick. (buy a new 360 from argos, put the old one back in the box, come back a couple of hours later saying it don't work, and ask for a refund). hey presto.




gebx on 03 August 2008
misteromar mk4 said:
I agree with TC, Im just completely astounded as to how M$ have got away with it. Its the most defective consumer product I have ever heard of.

In alot of countries it is illegal to sell a product that has a defect rate over a certain percent, something like 2% to 3 % and at most 5%. But some how they have avoided this, not a single country has made them do a recall. I guess it was just the over all M$ Juggernaut with billion is cash for law suits that stopped it.

Next is how well they conned the consumers. People start with the "öh but they will fix it"etc etc, but that is far from the point. If you are paying money for a expensive item like a gaming console, it should not be so prone to breaking, that you expect it to happen.

The rrod at one point was as high as 37%, that is just ridiculous, out of ever 100 customers, 37 had their's break. What other consumer electronics could get away with this? It should be like 1 in 10000 people that may have a problems with a product.

What I hate the most is they have never come out and admitted the problems, said what they gonna about, they have said jack shit.

 

Well if costing MS a billion dollars to increase the warranty to all 360 consoles to 3 years is considered getting away then yes... its quite outstanding...

 



Proud Member of GAIBoWS (Gamers Against Irrational Bans of Weezy & Squilliam)

                   

Zucas on 03 August 2008

A lot of people I know don't.



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kn on 03 August 2008

I've had 1 RROD only, but I'm going to be on my 6th console when my current one returns (I just RROD'd about a week or so ago). Getting it fixed is rather painless. The coffin arrives, off goes the 360, and in 10 days or so, I'll see a new one.

I keep coming back for the games. Period. There are more than double the number of titles on the 360 than there are on the PS3 and that is only a recent development. A few months ago, it was more like 5:1. I have really enjoyed some of the titles on my 360...

I would use an analogy to compare: Let's say you bought a really fast, fun car. I mean really fast and really fun... And it broke regularly. If they dealer picked it up from your house after a phone call, fixed it, and parked it in your garage at no cost, would you put up with it? A lot of people would. Clearly many wouldn't but a lot of people would admit they love driving the car and would put up with it.

And so we do.

Now, with that said, if Microsoft had built a very solid piece of electronics from the beginning, I believe their sales numbers would be easily 50% more than they are now. The whole RROD blowup started right around the PS3's arrival into the marketplace. It was fuel for the opposition... It would be interesting to be able to see what, in a parallel universe, the 360 would have done had the hardware been rock solid...



I hate trolls.

Systems I currently own:  360, PS3, Wii, DS Lite (2)
Systems I've owned: PS2, PS1, Dreamcast, Saturn, 3DO, Genesis, Gamecube, N64, SNES, NES, GBA, GB, C64, Amiga, Atari 2600 and 5200, Sega Game Gear, Vectrex, Intellivision, Pong.  Yes, Pong.

andre0704 on 03 August 2008

What I find funny is that I haven't bought a 360 yet because of possible hardware failure(I do plan on getting one during the next price drop, I've been buying games even without the system), yet I bought over 5 ps2's(Disk read error). I know what kept me buying ps2's was the games, so I would imagine as everyone else on the thread is saying the games keep you coming back.



Gazz on 03 August 2008

Had the RROD twice and sold it for an upgrade on my pc. Have the PS3 and Wii next to my PC, so I haven't missed out on a single good game so far since I got to play every game on one of the three gaming platforms I have.



PSN name: Gazz1979 (feel free to add me, but please put your Vgchartz name in the message!)

Battlefield 2: Gazz1979

 

quarashi on 03 August 2008
dougsdad0629 said:
Sansui said:
I had two PS2's die on me, but I was ok with getting them replaced under warranty because 1.) I loved my ps2 and 2.) I had a great game library available to me. I got real lucky on the second death, since it was just 2 or 3 days before my extended warranty was about to lapse.

I had to play my launch PS1 upside down for many of the final months of its life. Same with my dreamcast (which to be fair was knocked over by a cat, but still played afterward if it was upside down). I didn't even get the ps1 replaced by warranty, it was well expired by then.. had to just buy a new one.

My 360 has not RRoD'd on me, but if it does, no big deal. Three year coverage + the other extended warranty I have means I really have nothing to worry about other than losing my game console for two weeks.

I've never abandoned any of my other consoles because they broke on me, not sure why I'd start with the 360, especially considering it has the better game library this gen.

My question to the OP is.... why are you so fickle about the whether your console breaks or not? If you happened to be the unlucky soul whose ps3 broke twice, would you abandon your ps3? If you answered no, then you should rethink posing this question to others :P

Haven't had any trouble with my PS3. If the shoe was on the other foot and Sony had hardware issues, I'd have avoided the PS3. Several people have said basically, "So what if you lose your console for a few weeks?" That's just ridiculous. People have been way too quick to forgive MS for this fiasco. I spend several hundred dollars on something, it should work and I shouldn't be OK with it if it doesn't.

 

So if your car just dies on you a few times you give up on it?  Granted that there are many ways for your car to die on you, lets say the first is battery, then radiator, then transmission.  Are you going to give up on that?  I sure as hell wouldn't.

 



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badgenome on 03 August 2008
dougsdad0629 said:
Sansui said:
I had two PS2's die on me, but I was ok with getting them replaced under warranty because 1.) I loved my ps2 and 2.) I had a great game library available to me. I got real lucky on the second death, since it was just 2 or 3 days before my extended warranty was about to lapse.

I had to play my launch PS1 upside down for many of the final months of its life. Same with my dreamcast (which to be fair was knocked over by a cat, but still played afterward if it was upside down). I didn't even get the ps1 replaced by warranty, it was well expired by then.. had to just buy a new one.

My 360 has not RRoD'd on me, but if it does, no big deal. Three year coverage + the other extended warranty I have means I really have nothing to worry about other than losing my game console for two weeks.

I've never abandoned any of my other consoles because they broke on me, not sure why I'd start with the 360, especially considering it has the better game library this gen.

My question to the OP is.... why are you so fickle about the whether your console breaks or not? If you happened to be the unlucky soul whose ps3 broke twice, would you abandon your ps3? If you answered no, then you should rethink posing this question to others :P

Haven't had any trouble with my PS3.  If the shoe was on the other foot and Sony had hardware issues, I'd have avoided the PS3.  Several people have said basically, "So what if you lose your console for a few weeks?"  That's just ridiculous.  People have been way too quick to forgive MS for this fiasco.  I spend several hundred dollars on something, it should work and I shouldn't be OK with it if it doesn't.

 

I think they've handled it better than Sony has in the past. I mean, this gen Sony is the king of reliability or whatever, but it's like a lot of people have forgotten how faulty the PS1 and PS2 were. And Sony didn't do a thing for the affected customers until they were staring down the barrel of a lawsuit.

I personally haven't had a problem with my 360 yet, but if ever I do, I'll likely not give up on it; I built up plenty of tolerance for that sort of thing thanks to Sony. Maybe other people have, too.