We're still enjoying Path of Exile 2, it's going much better now after we took half an hour to read the fine print lol.
We couldn't figure out why we had to level so much to survive, something was wrong. At some point, not being able to tackle any bosses in Act 2, we had to stop and study all the little letters, conditions etc, normally unable to read from the couch.
It turns out many 'upgrades' have downgrades attached to them. What seemed like a good idea, actually lowered my wife's dps to 152 out of a possible 440 at the time. My main dps was 200 instead of a possible 250 with the same items. So we were basically playing in 'gimp mode' finally beating Act 1 at lvl 20 with only half of our dps, actually less since the best abilities of my wife's warrior class weren't working with our crap setup.
After fixing that, we were cutting through the zones like butter, the warrior blowing up whole groups at a time. Bosses melting away before they can get nasty.
We finally figured out how to use uncut support gems as well. Turns out it's all sub menus, press R1 for all the different pages. We were just looking at the first page for melee which was maxed out 15 hours ago, no idea why we were still only getting lvl 1 gems. Thus we finally upgraded the other abilities (which is a nasty puzzle with lots of pos/neg conditions that often don't make much sense, the nerdy part of the game)
But we can't figure out the ascension trials. First it kept disconnecting us on entry, then we ran out of honor and the game stopped responding to any button inputs. Had to shut the game down and restart. Then we couldn't restart the trial. Then when it worked again the first area exit would remain locked. Then after quitting to reset we couldn't start anymore, no gem. Checking online many people report game breaking bugs with the trials :/
So leaving those aside for now, but would probably come in handy in Act 3 :/