Hell, if I got my console signed by a few lower guys from Bungie, but met them in person, talked to them, saw them sign my console...I'd rather have that than the top guys from tons of developers sign it...it wouldn't be the same.

Hahahaha, sucks to be him 

Holy shit, I remember this show.

That guy should get a life

All companies have some sort of operating procedures which the person fixing his console would follow. Plus at least when I have had to take other electronics in to be repaired the item goes through 5-10 different hands. A piece of paper can be lost in that process ore orders can be watered down. Putting signatures on anything that might have to changes hands in the future is not the best place. Those signatures if he really wanted them would have been better off on a piece of paper or maybe inside the Box the Xbox 360 came with. While I do feel sorry for him what Microsoft did was not unreasonable.

Agreed, restitution in this case is to fly him out to the next E3, cover his hotel, and have him personally introduced to some of his favorite devs and get some hands on time with his most anticipated games.

From MS' perspective this shouldn't be a nuisance this should be a fantastic opportunity for some of the best publicity you could ever hope for. If they do what I just said above it will be the cheapest way they could have ever imagined reaching the hearts and minds of millions of gamers because you can bet your ass that story would print....if they lean on their PR guys it could even hit the national media for a blip or two.

@"tough shit" crowd,

Screw you people, the guy called ahead and wrote a letter..at some point human "douchebaggery" comes into play here. Unless the box shows up at the factory and is automatically opened and loaded into the cleaner someone should have cought it...and even then the tech support rep on the phone should have said something.

The more likely scenario is that the washing is in fact automated but somebody opened the box ignored the letter and said "tough shit" to the markings on the box. This guy did everything he could do keep it safe short of packing himself into the box with it.

procedures or not, the pr personel/operator (who is a representative of ms) gave his assurance that the unit would just be reparied and that the case would be untouched. since he/she represents ms then ms should be held accountable for this major oversight!

Wow.. that is the most bitch*ng and f*cked up thing to ever happen. I could think of three very realistic reasons.

-------------------REASON 1--------------------------------- 

An obsesive compulsive worker has got nothing to do.

So then he might've had fun with the 360 and scrubbed it off. 

--------------------REASON 2--------------------------------

Humanoid probably says:

"Error! Error! 360 value to high. Must set value to normal quality."

Probably the humanoid worker Microsoft made must've malfunctioned.

 -------------------REASON 3--------------------------------

HE HATED MASTERCHIEF AND SIGNATURES.

He should grip, complain and moan. If he does such at a rate of some posters that venture into the MS forum and complain, he'd get a free elite with every major MS person's signature in a matter of minutes ;)

But either way, it's odd they scrubbed it. I would of assumed that they'd of replaced the shell, done this or that, but not scrub it.

But that could be part of an automated replacement process too.

all right guys i know that this looks like M$ did something bad but then i looked at the pictures agian. if you notice the 360 in the 2nd pic is on a different side from the first on so i calling all of this bullcrap