Why gamestop still exists is a mystery to me. If people really cared that much about their customer service then don't come to gamestop and stop buying from them. Geez gamers keep crying while being hypocrites but in the end they only have themselves to blame at the end of the day.

"Would you want a lunatic with your first and last name? I wouldn't. Her unwillingness to comply? LOL he doesn't even need her name. Come on... you cant be serious"

But it's ok for her to give out his info? Sounds a bit hypocritical to me.

Ulgh, go read a dictionary please.

Watch the video again, and show me the part where he shows his business card to the rest of the customers, or gives out any of his PERSONAL information to them. You're so caught up on the part where he says "Public" information to the manager. Wow, he uses the wrong word in a moment of frustration... It doesn't change a damn thing. It is his PERSONAL information that he gave to an employee at a business with the understanding that it would be kept PRIVATE. She violated that trust. Is that such a hard concept to understand?

I work in a public library. I deal with customer records and private information every day. People hand over applications to me every day, along with driver's licenses, state ID cards, and various ways to proof their address (apartment leases, car insurance, check stubs, etc.). I have access to a million different names with phone numbers, addresses, emails and birth dates. By your logic, I'm allowed to then diverge that information with anyone I damn well please because a customer willingly gave it to me, even though it was given to me with the understanding that it would be kept private. If a sexy lady walks in, I can give a guy her name and number if I see him checking her out. If you piss me off, I can give my buddies your name and address to go give you shit at home. I could take your email to stalk you online on your various social networks.

It sounds to me like none of that would be wrong to you, but yet you're the same guy who said, "Would you want a lunatic with your first and last name?". Do you not see the contradiction in your logic? You're saying it's OK for her to be giving out his personal information, but when he demanded her full name, he's the one crossing a line.

As far as whether she's required to give her name as the store manager, I'll have a better idea tomorrow when I ask my boss the policy concerning privacy for store managers.

She shouldn't have said that she was going to hand out his information, jokingly or threateningly or whatever. Period.

She needs to maintain professionalism as the store manager and that wasn't it. Come on, high fiving the camera guy for "winning" some silly argument? Yeah I don't have to give you my last name!... Get real. That's how Gamestop saw it and that's why she was fired.

She needs to change her demeanor, get a different job, and move on.

Damn, that was not a very smart career move lol. When it comes to a customer's personal information you can't mess around. She was asking for a lawsuit by even joking about releasing it and the higher ups can't risk having an employee like that. Sure the guy was an idiot for not only forgetting his license (how does anyone leave their license at home when they have to DRIVE) but also making a big stink over it.

However she should have just said "sorry sir, store policy states we need to see a state issued I.D. to verify that we are releasing the game to the rightful customer." and leave it at that. If he somehow can't comprehend that and starts causing more problems, call the authorities. They both obviously weren't very smart but she had more to lose and ended up losing it over a stupid customer.

Yes, that info does get passed around without your permission. Or.... do you think you get credit card offers from what exactly? Secondly, you know what the point of a business card is right? You can't complain that your information that you put on a business card that you gave out became public. There is a complete difference between application (depending on the type of application. Your information will be passed out for credit card apps or store card apps... or hell even scholarship apps) and handing out your business card

I can tell you with 100% certainty you don't need to give out more than your first name and position in the company. I was a manager at little caesars and delt with complaints all the time. "I wanted a fresh pizza made personally 2 minutes before the store closed. This is unacceptable"

Wow, just wow. Talk about a guy who just doesn't get things in context.

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Those companies that buy your information to send you credit card offers? They buy them from places that usually tell you in the agreement form that your information may be given to a third party, but at no point does it become "public." It's still shared privately between companies, not made available for any and every interested party to see. That's a lot different than taking a guy's business card and then randomly giving it away to unsuspecting customers in a Gamestop.

And by the way, most of the credit card spam I get in the mail say "RESIDENT OF [insert address here]," meaning they don't have my personal info in the first place, otherwise that would be my name in the "To" field.

Forgive me, but I'll still take it upon myself to find out more information from someone who I feel is actually qualified to answer that kind of question. Given your lack of knowledge about customer rights, your inability to put things in context and your terrifying logic regarding privacy, I can see why you are no longer a manager.

If I joke about grabbing a female customer's ass, or teasing a fellow coworker about him being late because he's black, is that cool?

I ask again, do you know what the point of a business card is? Because it doesn't seem like you do. Business cards are a way to get your name out there and if your name gets out there you can't complain that your name is out there... thats asinine.

I'm no longer a manager because I quit. Nothing more than that. And if I so wanted I could walk into almost any fast food restuarant and apply for another manager spot and get it. But hey, you want to talk about lack of my knowledge then think that she should have given her last name and obviously don't know what a business cards purpose is