Damn, that was not a very smart career move lol. When it comes to a customer's personal information you can't mess around. She was asking for a lawsuit by even joking about releasing it and the higher ups can't risk having an employee like that. Sure the guy was an idiot for not only forgetting his license (how does anyone leave their license at home when they have to DRIVE) but also making a big stink over it.
However she should have just said "sorry sir, store policy states we need to see a state issued I.D. to verify that we are releasing the game to the rightful customer." and leave it at that. If he somehow can't comprehend that and starts causing more problems, call the authorities. They both obviously weren't very smart but she had more to lose and ended up losing it over a stupid customer.
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