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Forums - PC Discussion - What is so bad about EA's Origin?

Barozi said:
Kantor said:
Barozi said:
greenmedic88 said:
Personally, I just don't see the point of Origin as an end user.

I understand why EA set it up on the other hand. They don't want to give sales to Valve through Steam and would rather eliminate the middle man and sell their games via DD directly from their own servers for maximum profits. And in all fairness, who wouldn't? Considering EA owns/publishes quite a few major franchises I'm sure they'd just as soon keep as much of that revenue to themselves.

As for why I don't like Origin as a user, again it feels completely unnecessary. Since it only covers EA games, it's always going to be limited as a service which I'm using here as a term by the loosest possible definition. For the most part, it feels more like a form of DRM even though it is more comparable to Steam (which many claim is nothing but the *ultimate* DRM).

That's not true.

Although it's true that Origin doesn't only cover EA games, it has a much smaller library than Steam.

Obviously yeah, but they just added games from a few other publishers.

Sure they will add some more soon.

The problem with that is that half the games are region blocked for me :/. That, in addition to the lack of offers similar to the US origin store makes Origin pretty crappy to me

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I'm not sure I agree with some of the sentiments in this thread.

My experience with Origin so far has been stellar.

At first I purchased FIFA 10 to play with a friend. The install failed and it refused to recognize my key. Fine, I'll contact Origin support. First feather in Origin's cap: they have live support! Granted, they aren't the most knowledgeable people out there, but they are available immediately! Contrast that to Steam, where you send an email and receive a reply a week later.

Anyhow, I raised this issue with Origin support, and no amount of uninstalling and restarting the computer worked. What does Origin do? They give me another code for FIFA 10! I tried this, and it also refused to work. I contacted them again, and after verifying that I was unable to get the game to run, they gave me The Sims 3 for free as compensation for the hassles I've endured thus far.

This all happened in the office. When I got home, I tried installing FIFA on my gaming rig - and it worked! So Origin gave me another working version of FIFA 10 (I must be the only person who has duplicate games on their account) and The Sims on top of that.

I consider that exceptional technical support - even if they were unable to resolve my issue, they went out of their way to help.

The second feather in Origin's cap is logging in multiple computers: While with Steam it's a pain in the ass - you have to turn off WiFi and / or disconnect the LAN cable, then hope that Steam has kept your login information stored, otherwise you are forced to go back online to be able to play the games you purchased; really? - with Origin, when I login to another computer it asks me, very kindly, thank you, that if I login to my account on one computer the other computer will be put in offline mode. When I go on to the other computer, I will see a message saying that I am in offline mode but that I can still play my games offline.

Contrast the courteous, automated and streamlined approach Origin offers users with multiple computers with the draconian Steam service where you have to disable your internet connection!

Those two reasons alone put Origin above Steam for me in terms of end-user service. Don't get me wrong - I love Steam, and have over 250 games on it. However, that doesn't mean there isn't room for improvement.

In many ways having Origin as a serious competitor is of benefit for all of us, for it may just force Steam to improve their service and that's a win for all gamers.

I have three grips with it:

1 - first and foremost I'm not happy with their T&cs and the fact you can't opt out of them taking stats from you. Now I doubt they will spy on me, etc. etc. but nonetheless this alone has stopped me using Origin. If they offer the same ability as Steam to opt out then I'll probably re-consider

2 - right now the service is fairly limited overall next to Steam (kind of like PSN in the early days vs Live). Origin has some nice features, but these are small next to the much bigger list of stuff it doesn't do as well as Steam

3 - EA's approach is clearly more intrusive than Steam. I can understand from business perspective they want to force a relationship with customers of their game outside of Steam, but I want the option to just buy the game from them and be done with it and they won't offer me that option.

For these reasons I'm only buying EA games on either 360/PS3 at the moment. I won't be touching them on PC until the service improves and becomes less intrusive on my personal preferences for privacy.

Try to be reasonable... its easier than you think...