Seece said: Thanks for correcting the incredibly misinformed sales noob Millenium. How anyone can think Microsoft are making a loss on X360 baffles me, and then to say they lose more than Sony do on the PS3! I don't get Microsoft's plan with Europe. They said they wanted to be number 1 there and would do it with tailored advertising over the continent. Now I'm sure sales are up, they've said they're spending a significant amount of money advertising over Europe this holiday, but tbh why did they think that would be enough? No price cut, gift cards do't boost sales here like they do in the US, and its two rivals had a $50 price cut .... Kinect wasn't huge here last xmas either ... Perhaps they were banking on huge UK numbers (does seem to be doing very well here) but overall, no chance. I'll be surprised if they come in January and announce they sold better/on par with PS3 and Wii in Europe over the holidays. |
Well, knowing you need to localise better and actually achieving it are poles apart. MS overall remain a US centric company with regards to Xbox brand and its model. I think MS have shown some solid improvement in Europe but I think they underestimated the overall effort required - and more importably time required - to localise the message. I think MS also continues to underestimate how the PS3 "total offer" remains more attractive than the 360 "total offer" in Europe outside of UK (which I supose seems less and less part of Europe, but I digress).
I still think MS has challenges in perception in the following three areas:
1 - total cost of ownerhsip - in Europe the costs of Live definately seem to be a block vs free PSN. It's important to remember critical mass is vital here. In the US Live is dominant and if you want to play with friends that's the way to go. The minimal cost is nothing. In Europe PSN is larger than Live, particularly as in Europe everyone online can play vs the subset of Gold subscribers. Why pay to shift when your friends are already on PSN and there are likly more players on PSN? I'd note that when I play online on PSN lots of European users have headsets, so its clear that in Europe people seem more ready to simply buy a headset for PSN and use text chat, etc. than feel they need to shift to 360 where its all bundled. In short, critical mass is now a barrier for Live in Europe IMO. The appeal of Live due to costs is therefore diminished vs PSN which in turn diminishes the appeal of 360 vs PS3. This is not easy to change and marketing makes little difference to actual live playcounts. I think MS need to really consider how to advertise Live/360 and make it seem the better choice.
2 - online vs offline - in Europe I believe there is still a stronger focus on offline vs online and more interest in SP orientated titles. This puts the PS3 in a better position than 360 IMO. Sure you don't need Gold to play offline, but I think the PS3 library, if you're not going online, immediately looks stronger than 360, particularly with regard to retail exclusives. Again, advertising could help here - but so would more exclusives. I don't mean XBLA I mean at retail.
3 - Brand image - in Europe, I believe the 360 still has two issues. One, the original Xbox was very much seen as a poor man's PC. IF you wanted to play FPS online you played on PC. While this has diminished to an extent I still think an element of this remains in place. A lot of Europe still focuses on PC for gaming - look at Germany for example - and the 360 does best where people are moving from PC to console. This doesn't affect PS3 as much due to brand perception of Playstation even though on paper the PS3 is mighty similar to the 360 here - but market perception outweighs relaity by miles. In addition I also believe 360 is still seen as orientated to more violent games and not for families. Again, while PS3 could be viewed the same brand perception let's it off the hook and the Playstation brand is seen as more family friendly. Again, suitable advertising would help here.
IMHO to really localise MS is going to have to consider how to present the 360 in a different light, and to overcome certain negative perceptions of its "total offer" to the consumer - it's not as simple as price or advertising more or offreing some decent bundles. The basic message needs adjusting - and that takes time to get right and time to execute.
Not that 360 has done badly in Europe - it's vastly improved on the Xbox. But brand wise it still lags behind outside of UK. Al IMHO of course.
Try to be reasonable... its easier than you think...