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Forums - General - Why AT&T sucks big time.

Euphoria14 on 12 March 2011

I got a Captivate back in September and it has always given me problems. The phone after a while would get really slow, sometimes apps force close and the GPS doesn't even work right.

Anyways after numerous delays and broken promises they finally give us the 2.2 Froyo update for the phone, only problem is that they won't host it over the air and you need to use Samsung Kies to install it.

I follow all the directions perfectly, the program recognizes my phone, downloads the update and then begins the update.

 

The update hangs at 0%.

 

I sit there for almost an hour and still no progress. In the end the update failed and my phone is bricked. Not even the wonderful Odin3 flasher can seem to fix it (Even though I still have access to download mode) because it seems the failed update messed up one of my files and now it can't write it to my phone (Sbl.bin).

 

AT&T tells me that I am pretty much shit out of luck and to get another phone it will cost me about $400.

 

 

This is absolute fucking bullshit.

 

Update : Not even emergenecy recovery with Samsung Kies will get past 0%...



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yo_john117 on 12 March 2011

Yeah I hate AT&T. That really sucks though.



dsister on 12 March 2011

I have an idea. Drop AT&T and go to a reliable provider. Verizon perhaps? 



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NiKKoM on 12 March 2011

I would blame Samsung... their updates tend to brick stuff.. same happend with their WP 7 phones.



 

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dsister on 12 March 2011

^Seems like a good business move at least... brick your customer's phone then charge them $400 for a new one



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Euphoria14 on 12 March 2011
dsister said:

I have an idea. Drop AT&T and go to a reliable provider. Verizon perhaps? 


Still 1 1/2  years left on my contract.

 

Talking with Samsung now and they are making me do things that I have already confirmed to not work...

 

I also have (2) phones on this contract so cancelling it would cost me BIG TIME!



iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.

Currently playing:

Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)     

    

Got a retro room? Post it here!

Euphoria14 on 12 March 2011

LOL! They are telling me to call their Galaxy support hotline, meanwhile my phone is bricked and can't make phone calls.

 

Either way I wonder how they are going to update my phone from their end. 



iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.

Currently playing:

Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)     

    

Got a retro room? Post it here!

IamAwsome on 12 March 2011
Euphoria14 said:

I got a Captivate back in September and it has always given me problems. The phone after a while would get really slow, sometimes apps force close and the GPS doesn't even work right.

Anyways after numerous delays and broken promises they finally give us the 2.2 Froyo update for the phone, only problem is that they won't host it over the air and you need to use Samsung Kies to install it.

I follow all the directions perfectly, the program recognizes my phone, downloads the update and then begins the update.

 

The update hangs at 0%.

 

I sit there for almost an hour and still no progress. In the end the update failed and my phone is bricked. Not even the wonderful Odin3 flasher can seem to fix it (Even though I still have access to download mode) because it seems the failed update messed up one of my files and now it can't write it to my phone (Sbl.bin).

 

AT&T tells me that I am pretty much shit out of luck and to get another phone it will cost me about $400.

 

 

This is absolute fucking bullshit.

 

Update : Not even emergenecy recovery with Samsung Kies will get past 0%...

1. Call Samsung and cuss their a**es out.

2. Go to an At&t store and ask the guy in there to test the update on the computer

3. Sell the phone and get another to activate it on At&t (They may charge you extra)

 



Euphoria14 on 12 March 2011
IamAwsome said:
Euphoria14 said:

I got a Captivate back in September and it has always given me problems. The phone after a while would get really slow, sometimes apps force close and the GPS doesn't even work right.

Anyways after numerous delays and broken promises they finally give us the 2.2 Froyo update for the phone, only problem is that they won't host it over the air and you need to use Samsung Kies to install it.

I follow all the directions perfectly, the program recognizes my phone, downloads the update and then begins the update.

 

The update hangs at 0%.

 

I sit there for almost an hour and still no progress. In the end the update failed and my phone is bricked. Not even the wonderful Odin3 flasher can seem to fix it (Even though I still have access to download mode) because it seems the failed update messed up one of my files and now it can't write it to my phone (Sbl.bin).

 

AT&T tells me that I am pretty much shit out of luck and to get another phone it will cost me about $400.

 

 

This is absolute fucking bullshit.

 

Update : Not even emergenecy recovery with Samsung Kies will get past 0%...

1. Call Samsung and cuss their a**es out.

2. Go to an At&t store and ask the guy in there to test the update on the computer

3. Sell the phone and get another to activate it on At&t (They may charge you extra)

 

They can update in store even on bricked phones?



iPhone = Great gaming device. Don't agree? Who cares, because you're wrong.

Currently playing:

Final Fantasy VI (iOS), Final Fantasy: Record Keeper (iOS) & Dragon Quest V (iOS)     

    

Got a retro room? Post it here!

IamAwsome on 12 March 2011
Euphoria14 said:
IamAwsome said:
Euphoria14 said:

I got a Captivate back in September and it has always given me problems. The phone after a while would get really slow, sometimes apps force close and the GPS doesn't even work right.

Anyways after numerous delays and broken promises they finally give us the 2.2 Froyo update for the phone, only problem is that they won't host it over the air and you need to use Samsung Kies to install it.

I follow all the directions perfectly, the program recognizes my phone, downloads the update and then begins the update.

 

The update hangs at 0%.

 

I sit there for almost an hour and still no progress. In the end the update failed and my phone is bricked. Not even the wonderful Odin3 flasher can seem to fix it (Even though I still have access to download mode) because it seems the failed update messed up one of my files and now it can't write it to my phone (Sbl.bin).

 

AT&T tells me that I am pretty much shit out of luck and to get another phone it will cost me about $400.

 

 

This is absolute fucking bullshit.

 

Update : Not even emergenecy recovery with Samsung Kies will get past 0%...

1. Call Samsung and cuss their a**es out.

2. Go to an At&t store and ask the guy in there to test the update on the computer

3. Sell the phone and get another to activate it on At&t (They may charge you extra)

 

They can update in store even on bricked phones?


They should be able to because it was their faults it was bricked. Either way it goes you deserve a refund.