Sorry, I was in a hurry in my last post so didn't get to finish my thought.
Not only is the FFXIV a failure in every possible way, it's incredibly antiquated. There are no hot keys what-so-ever, you have to use an external program to setup controls and graphical settings, and they are still using the text command based macro system.
The PS3 can use a keyboard and it's an MMO so most people are just going to use a keyboard. So ignoring the unintuitive UI problems, the game just needs hot keys. Not every MMO should strive to be WoW, but every MMO needs to understand why WoW os successful. One of the reasons is WoW's excellent UI and a little thing call hot keys and the ability to have multiple menu windows open at a time. Any UI that makes you fight with it the entire time you're using it and makes you take extra unneeded steps is a failure. It's as simple as that.
Next, it's this is a pretty damn annoying thing, but as annoying as UI is, it's even more annoying having the settings menu in an external program. I spent hours just trying to get my resolution, graphical settings, and gamepad controls just right because I had to keep opening up and closing the damn game. Every time I want to change anything I have to exit teh game, blindly change the setting, open up the patcher, input my username, password, and one time password again, select my character, wait the two minutes it takes to make the world load (I timed it), and then finally see if what I changed is what I like. There's no reason for that.
And finally there's the fucking stupid macro system. If it were powerful I could handle it. If it were 2002 I might understand. It isn't either of those things. There's no reason I have to know a series of text commands that I have to look up on an external website and spend an hour setting up the macros. And then each time I level, I have to go back in and touch all those macros again. To make it even worse IT'S CASE SENSITIVE. There's no reason for that and it's just makes a frustrating process even more frustrating. If all that wasn't enough, we come full circle to the not having multiple menu windows open because when inputting abilities and equipment, you have to remember the name, spelling, punctuations, and case of the item. It's easy enough when you're adding Thunder to you action bar, but when you're equipping spells or equipment with funny names and multiple words, it sucks not being able to see them.
And all that is only scratching the surface of the UI problems alone. I could go on for pages.