Another reason why most of my family and our friends trust Sony products.

My PS2 is currently 8 years old and never had a problem. I hope I'm not jinxing it, but that's why I don't get why most people think the PS2 hardware had an enormous failure rate.

To be fair though, it is my second PS2, because the day I bought the first one, the graphics chip got corrupted. The next day I went to the store, they gave me a new one and it has been working flawlessly for the last 8 years. Much

yea it might be different in canada VS Uk.Here our samsung experience was not as smooth and our samsung was still under waranty so i don't know what they would have done if it was out of waranty(as was the case with sony)

I honestly was shocked that sony authorised the $400 something bill.Cause we had no other choice but to pay up.

Personally, I always thought Samsungs look a lot nicer. I've had a great experience with Samsung, and I'll continue to buy their products! :D

When I was at Bestbuy I had the option of getting a Samsung or Sony

I did the side by side comparison with the picture quality, and the price. Samsung was cheaper and looked a hell of a lot nicer. CNET.com also influenced me in this decision.

what i saw with samsung was that their feature are nicer on paper but it doesn't translate to better picture quality. Anyways samsungs are awesome tvs aswell (not the ones that ahve shiny screens though,,,,as many of samsung tvs for some odd reason have mirror like shiny screens which makes it a pain to watch a show during the day time.)

wow thats good customer support...

Now that is nice o_0. I wish we had similar services here in Romania

What was wrong with the picture? If its an LCD that you bought in 2008 and + you most likely have Sharp to blame sine they made the LCD pannel for sony.

They have similar warranty for all manufacturers. I know that Samsung repair people will come to your house for TVs over 32 inches. If its less, then you got to ship it to them...

Its very nice for them to fix it when its out of warranty. I'm guessing the problem prolly wasn't huge...as if you had to change parts, they probably would have charged you.

A large portion of your interactions with companies like Sony, Toshiba, Samsung, Sharp, Microsoft, and Nintendo when dealing with repairs or replacement are actually dealing with other companies that these large manufacturers have contracts with. Some of the great service provided by these repair companies is due to the contract they have with the manufacturer (for example, some companies will allow the repair company to bill them for obvious manufacturing defects rather than the owner) and some of it is the repair company "Working the System" because they know how to get paid from the manufacturer (even if they're technically not supposed to); the manufacturer may not even mind the abuse to the system as long as it is limited (not costing too much money) and people are happy with the overall quality of customer service that is provided.