A large portion of your interactions with companies like Sony, Toshiba, Samsung, Sharp, Microsoft, and Nintendo when dealing with repairs or replacement are actually dealing with other companies that these large manufacturers have contracts with. Some of the great service provided by these repair companies is due to the contract they have with the manufacturer (for example, some companies will allow the repair company to bill them for obvious manufacturing defects rather than the owner) and some of it is the repair company "Working the System" because they know how to get paid from the manufacturer (even if they're technically not supposed to); the manufacturer may not even mind the abuse to the system as long as it is limited (not costing too much money) and people are happy with the overall quality of customer service that is provided.
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