"portray a "corrupt" moderator mercilessly wielding his banhammer and perhaps abusing his authority."

i lol'd at that part. because it kinda reminds me of s- eh nvm.

Still good news, atleast the XBL mods crack down on the troublemakers. PSN has been getting its own fair share of idiots lately, there starting to become far more vocal, even more so in BETA games!

Glad theres always the block button, but damn... thank god i dont have co-workers like some of these people, good nature would be thrown off.

i watch both the unedited and edited versions of the video and have to revoke what i said. the pro instigated a negative response from that kid. the pro could of handle it more maturely like a customer service employee would do to an angry customer. the pro also said he would ban every xbox console the kid logs into with that account. so that means the pro would ban the console of innocent friends of 'loud mouth kid' who dont know what he did but let him use their console. the pro also kept using the word "shut-up" that would get you fired or suspended if an employee said that to a angry or non-angry customer

Im sure your supervisor would be a LITTLE understanding if that -Customer- Said he fucked your grand mother through a wall, or whatever that shit he spued, Plus the -customer- sounds like a little kid, adults need to assume an  athority role with little punks like that, problem with society now is if The Pro did call the kids parents His dad would probably threaten to fuck someones sister/mom/grams/aunt/.

This kid needs to be grounded for a few months and his xbox taken away..

Oh well at least SOMEONE is disciplining these kids, even if it is a faceless corporation.

no you cant i took business communication. an angry customer can say "i effed your wife, i slapped your daughter, i jizz on your daughter face" and curse at you all they want. what a train employee (customer service employee) is suppose to do is keep their composure address the original situation, try to calm the customer, and if the customer gets more hostile they are suppose to hang-up politely and show their superviser the audio recording of the conversation. acting in any other manner would get the employee in trouble. and the pro could of handle this situation bettter without getting a negative response from that kid and still disciplining and controlling the situation.

the way i would of handle it is by, laughing it off (the first insult), if he continues give a warning, if he still proceeds ban him without saying anything. if he has questions ill answer them if polite if not ill ignore it or have the message sent to my surperior

for those who dont know. customer service representitives deal with customers. mods deal with users they are not to different and the same rules aplly believe it or not.

and for those who are not aware. the reason why customer service representatives and mods are suppose to talk in the manner i describe is because, some people will side with the customer or in this case the user and thats bad publicity for the business. so they want people who are able to keep their composure for any type of situation and can address and even help the angry or non-angry customer

^^^ Wonders never cease...as will trolls.

Hahahaha, that asshole had what was coming to him.

I had a long response typed up, then I remembered I should not feed the trolls. 

My opening line was something like "Too bad they didn't teach you grammar in your 'Business Communications' course"

Oops, I fed him didn't I?

it did the wrong quote ugh

is this school? business communication involves verbal communication not writing so grammar wouldnt be needed right? and im not feeding or being a troll. maybe when youre older youll understand business perspectives 

is this school? business communication involves verbal communication not writing so grammar wouldnt be needed right? and im not feeding or being a troll. maybe when youre older youll understand business perspectives