i watch both the unedited and edited versions of the video and have to revoke what i said. the pro instigated a negative response from that kid. the pro could of handle it more maturely like a customer service employee would do to an angry customer. the pro also said he would ban every xbox console the kid logs into with that account. so that means the pro would ban the console of innocent friends of 'loud mouth kid' who dont know what he did but let him use their console. the pro also kept using the word "shut-up" that would get you fired or suspended if an employee said that to a angry or non-angry customer