Switch owners, myself included, are getting a benefit from the fact a formerly exclusive games (from Microsoft) are being released on Switch (Ori and the Blind Forest, Ori and Will Of Whisps, Cuphead, etc.). The same way, as a PC gamer, I'm getting a benefit from the fact Sony is releasing some of their games on PC (Detroit, Horizon Zero Dawn, Death Stranding). The fact I'm enjoing these games on different platforms doesn't hinder the enjoyment of Xbox or PS4 players, so from a genereal consumer perspective (regardless of the platform I own), in the worst case I'm not losing anything, in the best case I'm getting a benefit.
Without exclusivity you could just choose the platform with the hardware specs and features you like the most and play the games you like regardless. The userbase of a specifc console would soley depend on hardware features and not depend on artificial paywalls to access specific games.
That said, I don't realistically expect exclusives to go away anytime soon since Nintendo, MS and Sony are all getting benefit from it. At the same time as consumer, exclusives are hurting me in two ways: by making me spend more money and by limiting my choice.
I wouldn't be able to play the games I want on the platform I want though, if exclusives weren't there to build the userbase of my preferred platform to the point of it being worth supporting.
Bet with Liquidlaser: I say PS5 and Xbox Series will sell more than 56 million combined by the end of 2023.