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I'm sorry for what you experienced. It would be nice if Nintendo provided you with a refund, but I'm pretty sure on the store front it tells you whether or not the game supports online play specifically. I don't have my Switch on me right now, but looking at the website it does say whether it's "Cloud Save Backup" or "Online Play". 

The idea of not buying another Nintendo product again because of this experience is pretty over the top though. You do you though.