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sethnintendo said:

Chalk one up to shitty house wiring. Case closed

This always makes customer service troubleshooting a nightmare.  People often have issues in their own homes that they just weren't aware of.  Electrical outlets, especially older ones, often have very weak grab points for the prongs from a plug.  I've even had to tape a few of my surge protectors into the wall to make sure they don't fall out.  I know, I know, I probably could have replaced the outlet for the same amount of trouble.  I don't always make the best decisions.