That sounds like pretty terrible customer service I agree, but sadly I don't think this issue is all that common (someone buying their games in one region and then moving to another region for a long period of time) and I doubt there is already protocol established for it. I will say that locking microtransaction points to a region is really damn stupid, but I imagine there is good reason for it. Quick example being that perhaps there is a new launch in another region and as a result there's a big sale on a MTX currency hoping to get the new players hooked. If the stuff wasn't region locked then a veteran player could use their same account and buy up the currency on the new launch region and then apply it to their veteran account.
For your situation it definitely sucks. I wouldn't be very happy either.
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