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The airline is just incredibly stupid. They were being cheap and that is what they get for it. It was obvious that this scenario will delay the flight and every delay is a very expensive matter for any airline. They could've easily offered everyone $10,000. I'm sure at least 4 out of the 80 passengers would've took that offer.
Now they got an 2 hour delay, which alone causes them to lose more than $40,000, lawsuit, bad PR etc.

btw. the guy who dragged him out was already fired.