Nintendo Tech Support

[pokoko]

burninmylight said:

pokoko said:
Not really sure what this is supposed to prove, to be honest. One person calls, randomly gets an agent with experience, and is perfectly happy. Next person calls, randomly gets an agent with very little experience, and ends up frustrated. That's how the tech support industry works.

My anecdotal testimony isn't supposed to prove anything. I'm just always satisfied whenever I have to call the support line, and I felt like making a thread detailing my latest exerience. I often see posts from people who have never had to send in a broken console, on this site and others, mention how worried they are about losing their data or not receiving proper service, and I just wanted to share my experience.

That's fine.  I have no idea what kind of service Nintendo offers, though I'd wager at least part of it is out-sourced.  It's just that the line about recording it had me thinking that this thread was part of some ongoing debate or disagreement.