pokoko on 23 September 2016
| RobDX said: Don't take it too seriously. These people don't actually work for Nintendo because the call centers are outsourced. And in that industry they give you like a week of training so you can't learn everything right away. You sometimes need to be lucky to get someone who has been working in that call center for years. |
And that week of training is mostly dealing with company PR, not trouble-shooting. Generally speaking, call center reps are only taught how to look stuff up in a knowledge base.
