MoHasanie on 03 June 2014
hmm that's odd. How long ago did you email them? Wait at least 3 days for a response. I've emailed them a couple of times and they never took less than a day to reply and once replied after 5 minutes! They are also very helpful so I'm sure they wouldn't just ignore or not believe you.
NNID: FrequentFlyer54
