Why don't people like hard games anymore?

[Kantor]

Wright said:

Kantor said:
People like being able to finish the games they paid good money to buy, especially when the story of the game is an important part of the experience and needs a conclusion.

Hard games still exist, but most of those are indie titles with less of a focus on narrative.

I don't agree with the bolded part. Why exactly most of these games must be "indie titles", and particulary "with less of a focus on narrative"?

They don't have to be at all, just look at Dark Souls.

But making your game too difficult risks alienating potential buyers, and big-budget titles can't afford to take that risk.