ganoncrotch said:
DonFerrari said:
ganoncrotch said:
Well yeah it was a pretty bad hardware failure, but microsoft fully took the brunt of that failure out of their own pockets, I think they set aside something like a billion dollars to make sure their repair centers never took more than 3 weeks to get a system back up and running. I had 2 RRoD experiences and never paid a cent with the exception of 1 phone call to move my licenses to the 3rd console because there was a limit on the number of times you could shift licenses in 12 months. Compare that to a psp which just stopped working and went in the bin instead of paying 70euros to repair it... I know which one upset me more. In terms of customer service MS are pretty boss at it.
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You do know how longe took MS to aknowledge the issue right? And that a lot of owners had to buy a second X360 because MS didn't assumed the fault?? And that they done it because of massive class-action lawsuit.
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Well the issue came up almost instantly and the system was covered by a 12 month manufactures warrenty at least here in Ireland, before that 1 year ran out Microsoft announced that they were extending the warrenty here by 2 years to cover RRoD failures. Like I said, been there, dont that.... twice. Never paid a penny.
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@bolded: did the PSP have widespread failures across the board? So much so that Sony had to acknowledge the problem and spend $1B to fix them? Did you get a warranty on your PSP when you bought it? With most electronics, there's a possibility for failure and that's why they offer extended warranties. If you don't get the warranty, you pay the cost to fix it out of pocket. Only reason you're 360s got fixed for free is because everyone's 360s were breaking and it would have been a fiasco for MS to make everyone pay to fix them
@last response: actually, although the issue did come up almost instantly in 2005, they didn't address the problems until 2007. Failure rates claimed as high as 54% and they didn't address it for 2 years. I dunno when you bought your first 360, but if you got it in 2005, the manufacturer's warranty would run out in 2006, and the problems weren't addressed until 2007. So that means there was year where you either had to pay for the repairs or buy a new 360
