If it's damaged for something that is not a manufacturer defect, they will not replace it. They never have, they never will. That is how it has always worked and that is how it always will work. All manufacturer warranties work like that (though some companies will occasionally waive that, if they feel it's an unfair thing to charge you on... Nintendo isn't like that).
But yes, I've talked to them.
SW-5120-1900-6153








