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disolitude said:
Customer service is related to type of person you get. Not the company. You could reach a new hire that is looking to do well on his first day and who goes all out for you...or someone whose wife just left and took his kids and his PS3. they will be very different customer experiences...

 That may be true but when the people redirect you to somebody else and that person doesn't help then they redirect you to somebody else and it goes  on and on the company is picking very bad people for customer service. That is what happends when I call most customer services.