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Torillian said:

Of course it's not black or white.  As someone who deals with company PR it's definitely on a person by person basis.  You might get lucky and find someone that's super easy to get a hold of and always willing to help and then if they leave for a different company the person that replaces them may never return your calls.  You can't just say, "oh 2 companies had a good experience so that means Nintendo is always available".  Even if you could you're going to have to prove first that the two indie devs that you're probably hearing about for the first time today are more believable than Avalanche.  

They're more believeable because they're users on gaf and we have had many cases of users on gaf coming out and saying things as they were. I think they are under threat of permaban if they lie about things like that if they are actually in the industry.

Also, this isn't about PR it's about tech support, way different things. But let's say I'll indulge you for a second. You're telling me that the support companies are getting from Nintendo are on a company by company basis, so certain accounts would be neglected by Nintendo and others not. If Nintendo is pushing for supporting indie devs, requiring was it no royalties on the Unity engine for Wii U (I can't remember), and bending over backwards for two companies that have spoken out (not just helping, but it seems even pleasing), I'm not sure why I should believe Avalanche.