ECM on 09 February 2013
This happened to me, too, only on 3DS and they will *not* budge (same situation: lots of content; linked to Club Nintendo; etc.). I got exactly the same runaround this person did, for a good month, and it ended with me filing with the BBB. That Nintendo recently was rated the best in customer service is laughable based on my experience (and plenty of others--this guy and myself are not remotely alone in having to run this near-fruitless gauntlet).
(And I and this other person aren't remotely alone--God help you if you have a transfer that goes awry, or your 3DS/U is lost, you will *never* get those games back.)
