pezus said:
cbarroso09 said:
Costumer's fault, READ THE INSTRUCTION MANUAL. By the way, those guys at Gamestop should know that, that is why that company is not profitable anymore (not their fault, but they could give some help).
HEY GUYS, OPERATION MANUAL Wii U, END OF PAGE 53, "If your Wii U system does not operate correctly after trying the troubleshooting steps, DO NOT return the console to the store. You may lose saved game data, Nintendo eShop downloads, and any balance left in your Nintendo eShop account. For additional troubleshooting and repairs options visit support.nintendo.com, or call 1-800-255-3700."
There you go, when i don't know something before calling support I go to my OPERATION MANUAL.
NINTENDO WAS MORE THAN COOL BY GIVING THIS GUY AT LEAST 50% BACK. YOU SEE, NINTENDO IS THE BEST. |
If it was the customer's fault, why did he get money from Nintendo?
So everybody should read dozens of dozens of instructions now to know not to return it. That's great.
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You have not worked in customer service have you? It's not an admition of guilt. You take care of unreasonable customers, even if they are at fault, because they will create an incorrect bad perception of the company and hurt more business than the cost to take care of them
