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DarkD said:
patapon said:

Oh yeah! And don't forget the time Microsoft gave a full replacement, no charge, for bricked consoles or the time Sony gave away a CC fraud program and over $100 of free games...

*cough*

They didn't really have a choice at that point.  Don't you remember, Microsoft took like a year to fix the problem, possibly more I don't remember and I think they denied even having the problem.  So many 360's went in and out of the repair shop and some people racked up something like 10 trips before they finally came out with a fix.

As for Sony, they were required by law to come out with the problem when they did.  If they had it their way they would have simply shoved it under the mat.  That's why people are pissed off right now, they were lazy with their security setup, they got hacked, didn't say anything until they were legally obligated to.  Even now the courts in various countries are still examining the case to make sure Sony was legal in doing what they did.  

Of course they give out some free shit to make up for it.  If they didn't they would be in an even worse position.  

What I like is when I company prevents the problem before it starts.  Nintendo puts some actual concern in making their products great.  Take the vitality sensor, not your favorite idea, but its got about a 80% success rate right now with users.  Nintendo is delaying it because they want it to work with 99% of users before it gets released.  Now how great is that.  Lets see the other two show that kind of concern.  


How is that concern for consumers and not just concern for the bottom line?  More people the device works for means more sales.  And they avoid the inevitable annoying media uproar if their product doesn't work with everyone (like when people thought that Kinect might not work with dark black people.)  Seems like the same thing any company would do.



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