Is Microsoft lying to their customers about Playstation Network ?

[Torillian]

It's plausible that Microsoft as a corporation knows more about what's going on with Sony and PSN than we do, but it's not really plausible that some random customer service rep is privvy to that information.  Was probably just him using a rumor he'd heard or made up based on that interview lately where it was said that PSN is in the red but Sony thinks it'll be in the black soon and not something he was told by people higher up in the company or told to lie about by his bosses.