Even Modern Elites RROD

[ameratsu]

HappySqurriel said:

Gamerace said:
My son works at a FutureShop (Canadian Best Buy franchase) and they still need to replace the 360's in those cases periodically. They overheat from constant use and poor airflow, and aren't big enough to put in a cooling unit.

They have also started informing all potential buyers they have a 40% failure rate. This is apparently store policy because all of the returns they end up dealing with, but I'm not sure if 40% is for that particular store or for all FutureShops.

Futureshop is also the "Wonderful" company that tells people there is a 50% chance that their laptop will break soon after 1 year (when the Waranty expires) and they should spend an additional $200 for the "Product Service Plan" ...

The "Product Service Plan" for the XBox 360 is $90 for 2 years and $110 for 3 years and (if anything like other extended waranties) is 95% profit with massive commissions to the salesperson who sells one ...

 and that about sums up Best Buy's/Future Shop's business model.

1. Tell customer how great X product is, different features, etc

2.  Tell customer how unfortunate it would be if said product broke out of warranty, new consumer products only have a 1 year warranty, the service plan is a great value, blah blah blah

3.  If customer denies the addition of the service plan, make sure you try to make them feel as stupid as possible for not taking it, reiterate all the great "features". 

4. Repeat